Feedback Form
Finders Keepers WA is committed to delivering safe and high-quality services to all of our participants. To ensure we are continuously improving, we would love to hear your feedback. You do not have to tell us your name to complete this survey.
Name
First Name
Last Name
What are the services you receive from Finders Keepers WA?
Social and Community Access
Employment Supports
Capacity Building Supports
How long have you been receiving our services?
Less than 3 months
More than 6 months
1 year
2 years +
How often do you receive from Finders Keepers WA?
Daily
Several times per week
Weekly
Other
If other, please tell us:
Have you been made aware of your Rights and Responsibilities as a client of Finders Keepers WA (e.g. When you first met with your case manager, through the Participant Handbook/Welcome Pack or as part of regular interactions with Finders Keepers WA staff).
Yes
No
Unsure
If no or unsure, please tell us why?
Do you feel that your Rights and Responsibilities are respected by Finders Keepers WA and our staff?
Yes
No
Unsure
If no or unsure, please tell us why?
Has information been provided to you in a way that you understand (e.g. has been explained by staff, a written copy, an Easy English copy, in your native language, or by an interpreter)?
Yes
No
If no, please tell us why?
Do you know that you can ask for help if English is your second language or you have difficulty with understanding written English (e.g. translators/Easy English/ask staff)?
Yes
No
If no, please tell us why?
Do you feel that your Privacy and Confidentiality is respected by Finders Keepers WAand its staff?
Yes
No
Unsure
If no or unsure, please tell us why?
Do you feel that you are offered choice and are encouraged to make your own decisions about the services you receive?
Yes
No
If no, please tell us why?
Are you aware that you can raise a concern or complaint with Finders Keepers WA?
Yes
No
Unsure
If no or unsure, please tell us why?
Have you raised a concern or complaint with Finders Keepers WA before?
Yes
No
If no, please tell us why?
If you have raised a complaint before, were you happy with the outcome?
Yes
No
I have not raised a complaint
If no, please tell us why?
Are you satisfied with our overall services?
Yes
No, why?
If no, please tell us why?
Are you satisfied with your assign support workers' quality services?
Yes
No, why?
If no, please tell us why?
Are you satisfied with our efficiency in addressing any of your concerns in a timely manner?
Yes
No, why?
If no, please tell us why?
Do you feel that Finders Keepers WA are meeting your NDIS related goals?
Yes
No, why?
If no, please tell us why?
Would you recommend our services to others?
Yes
No, why?
If no, please tell us why?
Is there any areas you think we can improve our services?
Please tell us, what we do best?
Please be advised that some of this content will be used for business purposes such as improving service quality and marketing. No identifying information will be used and confidentiality of our participants and their families will remain our top priority.
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