User Experience and Telemedicine App Survey
Your input is crucial in enhancing our telemedicine app. By sharing your feedback, you contribute to a better user experience and the delivery of high-quality service.
Name (Optional)
First Name
Last Name
Date of Consultation
-
Month
-
Day
Year
Date
Device used :
Desktop
Phone
If Phone, please specify the operating system used?
iOS
Android
Others
Please rate your BEFORE-consultation experience with our Doctor On-line.
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
I found the app's download and installation process convenient.
The application was easy to navigate
The registration process was easy.
Overall, how satisfied were you with the technical aspect of Doctor On-line?
1
2
3
4
5
Please rate your DURING-consultation experience with our Doctor On-line services.
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
My preferred appointment slot was available.
The waiting time was within an acceptable range.
My video consultation connection was clear and stable.
The doctor did the necessary verification step before consultation.
The doctor communicated clearly and explained the information effectively.
My consultation with the doctor was clear and comprehensive.
I was notified promptly via email on my e-Prescription, e-Medical certificate & billing information.
Overall, how satisfied were you during your consultation with Doctor On-line?
1
2
3
4
5
Please rate your AFTER-consultation experience with our Doctor On-line.
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
The after consultation guide and information provided was clear.
I am able to access the bill and make payment smoothly.
I am able to access to my e-Medical certificate easily.
Overall, how satisfied were you with the after-consultation with Doctor On-line?
1
2
3
4
5
Please rate your experience with our Pharmacy services.
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
I received a message from the pharmacy regarding medication delivery with my accurate details.
I
received my medication within 3 hours on the same day.
The medicine packaging was secure.
The dosage instructions was clear.
Overall, how satisfied were you with our Pharmacy service?
1
2
3
4
5
On a scale of 1 to 5, how would you rate the overall quality and effectiveness of the Doctor On-line tele-consultation service?
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
How likely are you to recommend Doctor On-line to your family, friends, and colleagues?
Very likely
Likely
Not likely
Not likely at all
Other
Would you like to add or suggest something??
Thank you!
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