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  • Customer and Site Information

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  • MODEL INFORMATION

  • For Multi F and Multi Max Please Provide the following (Up to 8 Indoor Units and 2 Branch Distribution Boxes):

  • Indoor Unit 1:

  • Initial System Installation Questions:

  • * If yes to any please provide any additional information below.

     

  • Piping Information

  • *∆ T Readings need to be taken after 15 minutes of system operation with fan speed on High

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  • Ducted Units Only

  • ESP settings should be set in LG wall stat: Installer setting 03: (options should be 000-255)

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  • Air Flow Clearance Information

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  • Clearance Information

    M1 Distance from front of unit to closest obstruction

    M2 Distance from bottom of unit to closest obstruction

    M3 Distance from left of unit to closest obstruction

    M4 Distance from right of unit to closest obstruction

    M5 Distance from top of unit to closest obstruction

    * PICTURES WILL BE REQUIRED TO VERIFY DISTANCES

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  • Electrical Information

    Power ON Checks
  • Disconnect AC

  • ODU Power IN AC

  • ODU Power out to IDU AC/DC

  • In the steps below remove the #3 wire. This wire will be hot (wire nut to not short) Check DCv from L1 to #3 terminal block with no wire in DCv.

  • Thermistor Checks

  • Note: Temperature to be measured after 15 minutes of system operation, with fan speed High

    All checks in this section should be provided by LGMV diagnostic tool. If using LGMV please record as much data as possible and send in with this form. 

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  • ODU Ground Check

  • Make sure that your Black lead is on the #4 pin. If your black lead isn't on the #4 pin testing values could be wrong.

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  • Motor Checks (BLDC) ODU

  • EEV 5&6 Wire

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  • INSTALLATION PHOTOS

  • Installation photos are required, please attach digital photos of the following (additional photos may be required) :

  • - Outdoor unit placement

    - Indoor unit placement

    - Outdoor unit model and serial number tags

    - Indoor unit model and serial number tags

    - Outdoor unit wiring and piping connections

  • Technical Service Support History

  • *Resources*

    • This information form is for the sole purpose of collecting data prior to calling Technical Support in order to facilitate a shorter call.
    • Additional Resources can be found: LGHVAC.com, LGMV Mobil app, Youtube.com, MyLGHVAC.com/ training videos.
    • If LGMV Data is required please contact your local TSA, Distributor and/or Rep.
    • If you are looking for trouble shooting material please go to LGHVAC.com
    • If training is required please install LGMV Mobil app on your phone and look up the manual accordingly. For further training please contact your Distributor and/or Rep for additional training.
    • For informational videos showing how to test the product and assist you with filling out some of this form please go to youtube.com search "RAC Troubleshooting"
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