Zouk Heat Fam,
We’re sad you can't make it to our next event, but happy to extend 2 options which are applicable to Full & Day Passes for ALL Zouk Heat events to include, but not limited to, the Zouk Fire Weekends, the Zouk Heat festival, etc:
1) PERMANENT CREDIT: You may opt to request the Permanent Credit voucher code. You’ll never lose the value of your actual purchase! It will come to you via email from the ticketing platform as a voucher code. PLEASE NOTE: Permanent Credits may only be used for TICKET purchases. Permanent Credits may not be applied to event apparel, private lessons nor any other non-ticket item.
OR
2) SELL YOUR PASS: You may opt to sell your pass:
a. STEP 1 - Find a buyer
b. STEP 2 - Sign & submit this "I Can't Make It" form
c. STEP 3 - Purchase the Pass Transfer Fee: Once you find a buyer, you’ll need to purchase the Pass Transfer Fee ($20), where you’ll be asked to provide the buyer’s full name & email. We’ll then reach out to the buyer on their end to redeem the transferred pass. That’s it! Pass Transfer fees apply to all Day & Full Passes for all Zouk Heat events to include, but not limited to, the Zouk Fire Weekends, the Zouk Heat festival, etc.
Pass Transfer Deadlines:
ZOUK HEAT 2024 TICKET TRANSFER DEADLINE: MARCH 29, 2024. Should the Passholder not sell their pass by the pass transfer deadline, the Permanent Credit will be the only remaining option.
Pass Transfers for all other events, such as the Zouk Fire Weekends, must be requested prior to THURSDAY of the event weekend or the Permanent Credit will be the only remaining option.
WE MUST RECIEVE BOTH THIS "I CAN'T MAKE IT" FORM & THE PASS TRANSFER FEE OR THE PASS TRANSFER WILL NOT BE PROCESSED.
TERMS AND CONDITIONS:
As stated in the ticketing terms of all Zouk Heat passes, sales are final and not eligible for refund, nor transfer to future/alternate Zouk Heat events. Refunds will not be offered regardless of the reason for an attendee's absence. Thank you for your understanding of this & refraining from requests for exceptions.
Terms and conditions for ticket transfer are as follows: Original Purchaser and/or Passholder (herein referred to as “Passholder") has communicated, via signature of this contract, that they cannot for whatever reason, attend the event. We, Zouk Heat, agree to grant ticketholder the courtesy to transfer the non-refundable value of the ticket purchased to a unique voucher code for approved tickets BY THE TICKET TRANSFER DEADLINE (ZOUK HEAT 2024 TICKET TRANSFER DEADLINE: MARCH 29, 2024). Once the ticket transfer deadline has passed, only the Permanent Credit option will be available to the Passholder. All sales are final & not eligible for refund. The Passholder shall fill out this form to request the Permanent Credit or will purchase the Pass Transfer Fee via the Zouk Heat website at: www.zoukheat.com. The Pass Transfer Fee may not be submitted via any other means, such as Venmo, CashApp, etc. Please note: Passes holding $0.00 monetary value (such as BZDC J&J prizes, giveaways, etc). are not eligible for transfer nor Permanent Credit. Upon approval by Zouk Heat, Zouk Heat shall create a unique voucher code that will act as the Permanent Credit. The Permanent Credit voucher code shall be transmitted to the Passholder via email from the ticketing platform. That voucher code, the Permanent Credit, may be used by the Passholder themselves or gifted to another person, at their discretion, for use towards future Zouk Heat events organized solely by Zouk Heat (no co-organized events). Upon issue of a Permanent Credit, a Passholder’s original event ticket will be null and void and will no longer be valid nor sellable. Once a Permanent Credit is issued, no other action can be taken to undo such process.
ACKNOWLEDGMENTS:
I understand I am voluntarily choosing to either sell my pass or request the Permanent Credit voucher. I also understand that my request may be accepted or denied. Under any circumstance, I shall not hold Zouk Heat nor its affiliates liable for any financial matters incurred which may relate to this form including but not limited to any chargebacks. Chargebacks (denying payment to a credit card company for a specific charge) that are made for the sole purpose of avoiding payment, made without sufficient cause, or that are made without first attempting to resolve the dispute with Zouk Heat may result in permanent revocation of attendance privileges and possible legal action. I hereby release, remise and discharge from any claims and liabilities whatsoever without limitations that I might have against Zouk Heat and its owners or affiliates due to any circumstance which might occur and is extended by this form. I declare this waiver on behalf of myself, my heirs, executors, assigns and administrators. By signing this form, I fully agree to the terms and conditions and acknowledgements set forth above: