Please note: If you ordered a pack that contained all garments in a 1 single-sealed packet then all garments need to be returned in original condition, we cannot accept partially returned products. All returns need to follow our return conditions. Any garments which have been worn and or washed cannot be returned. Refer to our Knowledge Base for further information please click here.
Please make sure the following conditions are adhered to:
* Unworn: if worn, we won't exchange or refund you unless you tried on over underwear ⚠️
* Not Washed & free of any odours. If detected, we won't exchange or refund you unless you tried on over underwear ⚠️
* Within our 30-day exchange limit ⚠️
* In original packaging with any packaging, TAMPER SEALS INTACT ⚠️
Frank & Beans Guarantee Conditions:
At Frank & Beans, we are committed to your satisfaction, which is why we offer a 30-day guarantee on our products. To ensure the best fit and comfort, we kindly ask you to try on one garment over your underwear before opening any others*.
If you find that the fit isn't quite right for you. We will be happy to exchange any unworn and unwashed Frank & Beans items for a new size or style that suits you. We want to ensure that you have the perfect fit and the utmost comfort with our underwear.
Please note that if your Frank & Beans items arrive in a single packet, all garments from the same packet must be returned in full to be eligible for our 30-day guarantee. Your satisfaction is our priority.
*Please note: This policy is in place to maintain the eligibility of the guarantee and ensure the best customer experience.