Frank and Beans Underwear (return exchange form)

Return and Exchange Portal

Did you know Frank & Beans was established in 2009?
Where did you place your order?*
Please contact via the marketplace message centre where your purchase was made for exchange or return assistance
What would you like to do?*
Return / Exchange / Inspection / Do not Delete / Hidden
If we sent you some underwear, would it solve your problem?*

YesNo, I still want to return my order
Please select the qty from the down down box*
Photographic evidence is required. This form cannot be submitted again in future. This is strictly a one-time offer.
Which undergarment?*
Colour is not guaranteed, subject to availability. Cannot be used in conjunction with any other offer.
Sorry, at the moment we can only send you a maximum of 2 pieces of underwear.

Please reduce the quantity selected above or go back to the drop-down box above to exchange or return your items.

Order Details

Order numbers are found by logging into your Frank and Beans account. Navigate to the "My Orders" tab to find your order number. You can also check in the shipping confirmation email if you don't have a Frank and Beans account. Your order number will begin with 100 followed by 5 numbers i.e. 10012345
Enter Your Order Number*
Order Num Text
Return Reason*
Upload Images of faulty or any incorrect products*

Upload Images

Cancelof
Accepted file types: jpg, jpeg or png. Max 8 images can be uploaded. Your images need to clearly show any faults, if any faults aren't clearly legible you'll need to resend photos showing any faults which will delay your return process.

For incorrect sizes simply send images of each size tag you received. Upload multiple images if needed to show the product(s) issue.
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Return, Exchange or Inspect Variable
Order Information
Item: {p1} / Quantity: {q1} / SKU: {s1} / Price (Ex GST): {c1} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p1size1} {p1size2} {p1size3} {p1size4} {p1size5} {p1size6} {p1size7} {p1size8} {p1size9} {p1size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p2} / Quantity: {q2} / SKU: {s2} / Price (Ex GST): {c2} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p2size1} {p2size2} {p2size3} {p2size4} {p2size5} {p2size6} {p2size7} {p2size8} {p2size9} {p2size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p3} / Quantity: {q3} / SKU: {s3} / Price (Ex GST): {c3} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p3size1} {p3size2} {p3size3} {p3size4} {p3size5} {p3size6} {p3size7} {p3size8} {p3size9} {p3size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p4} / Quantity: {q4} / SKU: {s4} / Price (Ex GST): {c4} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p4size1} {p4size2} {p4size3} {p4size4} {p4size5} {p4size6} {p4size7} {p4size8} {p4size9} {p4size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p5} / Quantity: {q5} / SKU: {s5} / Price (Ex GST): {c5} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p5size1} {p5size2} {p5size3} {p5size4} {p5size5} {p5size6} {p5size7} {p5size8} {p5size9} {p5size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p6} / Quantity: {q6} / SKU: {s6} / Price (Ex GST): {c6} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p6size1} {p6size2} {p6size3} {p6size4} {p6size5} {p6size6} {p6size7} {p6size8} {p6size9} {p6size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p7} / Quantity: {q7} / SKU: {s7} / Price (Ex GST): {c7} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p7size1} {p7size2} {p7size3} {p7size4} {p7size5} {p7size6} {p7size7} {p7size8} {p7size9} {p7size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p8} / Quantity: {q8} / SKU: {s8} / Price (Ex GST): {c8} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p8size1} {p8size2} {p8size3} {p8size4} {p8size5} {p8size6} {p8size7} {p8size8} {p8size9} {p8size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p9} / Quantity: {q9} / SKU: {s9} / Price (Ex GST): {c9} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p9size1} {p9size2} {p9size3} {p9size4} {p9size5} {p9size6} {p9size7} {p9size8} {p9size9} {p9size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p10} / Quantity: {q10} / SKU: {s10} / Price (Ex GST): {c10} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p10size1} {p10size2} {p10size3} {p10size4} {p10size5} {p10size6} {p10size7} {p10size8} {p10size9} {p10size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p11} / Quantity: {q11} / SKU: {s11} / Price (Ex GST): {c11} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p11size1} {p11size2} {p11size3} {p11size4} {p11size5} {p11size6} {p11size7} {p11size8} {p11size9} {p11size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p12} / Quantity: {q12} / SKU: {s12} / Price (Ex GST): {c12} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p12size1} {p12size2} {p12size3} {p12size4} {p12size5} {p12size6} {p12size7} {p12size8} {p12size9} {p12size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p13} / Quantity: {q13} / SKU: {s13} / Price (Ex GST): {c13} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p13size1} {p13size2} {p13size3} {p13size4} {p13size5} {p13size6} {p13size7} {p13size8} {p13size9} {p13size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p14} / Quantity: {q14} / SKU: {s14} / Price (Ex GST): {c14} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p14size1} {p14size2} {p14size3} {p14size4} {p14size5} {p14size6} {p14size7} {p14size8} {p14size9} {p14size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p15} / Quantity: {q15} / SKU: {s15} / Price (Ex GST): {c15} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p15size1} {p15size2} {p15size3} {p15size4} {p15size5} {p15size6} {p15size7} {p15size8} {p15size9} {p15size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Item: {p16} / Quantity: {q16} / SKU: {s16} / Price (Ex GST): {c16} /
{option1} Yes No
How many garments from this product were worn and or washed (not in original condition)? *
Do you want to have the same product with a different size?
Yes No*
Quantity of the exchange product you would like: *
Exchange product sizes available in stock: {p16size1} {p16size2} {p16size3} {p16size4} {p16size5} {p16size6} {p16size7} {p16size8} {p16size9} {p16size10}

Please select the size for your exchange product. Choose only from the sizes that are currently in stock, as listed above
*
Enter style information for your new exchange product(s)*
Exchange product(s) is not guaranteed and subject to availability (if not in stock, you will be contacted). Cannot be used in conjunction with any other offer
Total Worn
Calc 1
Add any important information regarding your return
If you ordered a pack that contained all garments in a 1 single sealed packet then all garments need to be returned in original condition, we cannot accept partially returned products. All returns need to follow our return conditions
How many garments did you order?*
Example: 1x 6 pack equals 6 to be entered above
You are approved to return {calc1} item(s) only that haven't been worn and/or washed
Unfortunately, you are not approved to return any item(s). Only garments that haven't been worn and or washed can be returned
Did you receive a pack of underwear or single piece(s)?*

Single Piece(s)Pack
Please note: If you ordered a pack that contained all garments in a 1 single-sealed packet then all garments need to be returned in original condition, we cannot accept partially returned products. All returns need to follow our return conditions. Any garments which have been worn and or washed cannot be returned. Refer to our Knowledge Base for further information please click here.

Please make sure the following conditions are adhered to:

* Unworn: if worn, we won't exchange or refund you unless you tried on over underwear ⚠️
* Not Washed & free of any odours. If detected, we won't exchange or refund you unless you tried on over underwear ⚠️
* Within our 30-day exchange limit ⚠️
* In original packaging with any packaging, TAMPER SEALS INTACT ⚠️

Frank & Beans Guarantee Conditions:

At Frank & Beans, we are committed to your satisfaction, which is why we offer a 30-day guarantee on our products. To ensure the best fit and comfort, we kindly ask you to try on one garment over your underwear before opening any others*.

If you find that the fit isn't quite right for you. We will be happy to exchange any unworn and unwashed Frank & Beans items for a new size or style that suits you. We want to ensure that you have the perfect fit and the utmost comfort with our underwear.

Please note that if your Frank & Beans items arrive in a single packet, all garments from the same packet must be returned in full to be eligible for our 30-day guarantee. Your satisfaction is our priority.

*Please note: This policy is in place to maintain the eligibility of the guarantee and ensure the best customer experience.
Did you change the colour, style, size after the order was placed?*

YesNo
What did you change after your order was placed?*
If the size, colour, style or qty was changed after contacting customer care please mention the changes above

Contact Details

Must match the details from your original order
Full Name*

First NameLast Name
Telephone*
Just in case we need to contact you directly about your returned order
Email address you placed your order from*

Confirmation EmailThis email will be used later to send your return request confirmation
Shipping Address (must match original shipping address)*

Street Address Row 1

Street Address Row 2

SuburbState

Post Code

Refund Amount

This refund calculation should be used as a guide only. If any garments fail the Frank & Beans inspection process then the calculation below will be adjusted accordingly by us to remove any failed garments.
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R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R16
Total price of products (Inc GST. Excluding shipping or redeemed discounts)
Restocking Fee (20%)
We are unable to reimburse the shipping price once the initial shipment payment has been used. You won't be charged the 20% restocking fee if you choose to exchange your items. To modify your return reason, click the back button below.
Total refund amount
If you used a discount code, that amount should be deducted from the total return amount indicated above. This calculation does not account for any coupons you may have used (we will manually adjust your refund total). After the inspection is over, we'll update your refund amount if your order needed to be manually changed by us, and we'll email you the final refund calculation. This sum excludes items that are found to be worn or washed, altered quantities, and extras that were paid for. After your inspection is finished, these payments as well as any others paid will be manually adjusted.
O1
O2
O3

Frank and Beans Australia Pty Ltd Terms & Conditions
Frank and Beans Australia Pty Ltd abides by strict undergarment hygiene guidelines and laws

Please read carefully below

I {fullName56}, agree that all garments I'm returning will pass conditions 1 - 4 below:

1. Unworn ⚠️
2. Not washed (free of odours) ⚠️
3. In original packaging + tags ⚠️
4. Within our 30-day exchange period ⚠️

A 20% restocking fee only applies for any change-of-mind orders. No refunds for shipping services already rendered, shipping isn't refunded if the item was delivered.

You are responsible for your shipping costs to send back your order to our warehouse.

I understand that should the packaging or product(s) be received in an unsatisfactory condition there may be a chance that my garments won't be exchanged or refunded and instead returned to my shipping address below:
{shippingAddress}
My Signature*
Postage options and ad-ons*
prevnext( X )
AUSTRALIA POST REGULAR $9.75 inc GST | ex GST$8.86AUD
Shipping cost for exchanging your product(s) over. This service covers postage costs charged by Australia Post to have your product(s) shipped back to your shipping address via Australia Post regular with full online tracking. Shipping times vary between 4-14 days depending on your shipping location.

AUSTRALIA POST EXPRESS UPGRADE $4.90 inc GST | ex GST$4.45AUD
Upgrade Australia Post regular to Australia post express. Delivery time 1-3 day(s) depending on your location in Australia.

PRIORITY WAREHOUSE PROCESSING $1.04 inc GST | ex GST$0.95AUD
Move your return to the top of the processing list. This is an optional choice to have your return processed within 24 hours after being received at our warehouse.

BONUS UNDERWEAR OFFER* $14.24 inc GST | ex GST$12.95AUD
How it Works: Exchange Boxer Shorts and get 1 random-colour Boxer Short in the exchange size. Example: For orders with multiple styles/sizes, the highest-quantity style/size will be selected. E.g., if your order has more Boxer Briefs than Bikini Briefs, you'll get 1 Boxer Brief. Terms: Valid for Underwear only. Cannot be combined with other offers. Offer may be revoked at any time.

Add extra underwear garment to your exchange order
Item subtotal:$0.00AUD

Subtotal $0.00AUDTax $0.00AUDTotal $0.00AUD
Please verify that you're human and enter the characters*

Should be Empty:

Return and Exchange Portal

Sorry, at the moment we can only send you a maximum of 2 pieces of underwear.

Please reduce the quantity selected above or go back to the drop-down box above to exchange or return your items.

Order Details

You are approved to return {calc1} item(s) only that haven't been worn and/or washed

Unfortunately, you are not approved to return any item(s). Only garments that haven't been worn and or washed can be returned

Contact Details

Refund Amount

Frank and Beans Australia Pty Ltd Terms & Conditions