All custom orders require a minimum of 4 weeks’ notice to allow proper scheduling and production.

• Orders placed with less than 4 weeks’ notice are subject to rush fees (see Section 2).
• All due dates are considered end-of-day deadlines unless otherwise specified.
• Pick-ups are available Monday–Friday only.

We operate out of our home and reserve weekends for family time. Thank you for understanding.

Following these guidelines helps ensure accuracy, quality, and on-time completion.

Each plaque is handcrafted through a multi-stage process, including laser cutting, UV printing, painting, epoxy work, curing, and final assembly. These steps are scheduled carefully in production batches.

Standard turnaround is 4+ weeks.
Orders requested sooner are considered rush orders and are subject to additional fees.

⚠️ Orders requested with less than 3 weeks’ notice are reviewed individually based on workload, equipment availability, curing capacity, and existing commitments.

Rush Fee Schedule

• Standard (No Rush): 4+ weeks
• Rush (21–30 days): $125
• Expedited Rush (14–20 days): $200
• Express Rush (7–14 days): $300
• Immediate Rush (3–6 days): $400
• Emergency Rush (2 days): $500

Rush fees ensure your plaque receives the same level of craftsmanship and attention as every standard order.

All invoices are issued through Square. We accept credit/debit cards, Cash App, ACH transfers, Afterpay, and cash.

Payment in full is required upon receipt of the invoice.
Production and scheduling do not begin until payment is received.

Cash payments receive a 3% discount and must be paid in full before the project is added to the production calendar.

Afterpay is available on all orders, including rush orders.

Invoices unpaid after 7 days may be canceled and removed from the calendar. Availability for the original timeline cannot be guaranteed once removed.

• Please submit the highest-resolution logos or images available.
• Complex or uncommon logos may require a vectorization fee.
• Design work does not begin until the invoice is paid.

Design Timeline

• 
  Designs are typically completed 1–2 weeks prior to the due date, depending on workload.
• Design timing does not affect final delivery. We take pride in meeting important dates.

Design Approval

• You will receive a digital design proof.
• No cutting or production begins without written approval.
• Delayed approvals may result in a shifted due date.

⚠️ We do not proofread submitted text.

Please carefully review all spelling, names, dates, and wording before approving. Approved designs are considered final.

• One minor revision is included.
• Additional or major revisions may incur extra fees.
• Once final approval is given, no further changes can be made.

• Write-ups should be submitted through the order form.
• If needed, they may be emailed to josh@ccdcustoms.com
  
  • Subject line: Your Name – Write-Up
    Format: Word document preferred.

⚠️ We do not edit or proofread write-ups. Any errors submitted will appear on the finished plaque.

Late Write-Up Fee

Write-ups not submitted before cutting will incur a $30 workflow disruption fee.
Production does not pause waiting for late submissions.

• You will be notified by email once your plaque is complete.
• Pick-up address and instructions will be provided.
• Pick-ups are available after 1700 (5:00 PM) on completion day.

Please pick up your plaque within 7 days of completion.

• After 7 days, we are not responsible for loss or accidental damage.
• No additional pick-up reminders will be sent.

If your plaque arrives damaged, we can file a claim with the carrier.

To do so, all of the following photos are required and must be emailed to
josh@ccdcustoms.com with the subject line: DAMAGED

Required Photos:

1. Exterior of the shipping box before opening
2. Interior packaging before removing the item
3. Clear photos of the damaged plaque

Without these photos, we cannot file a claim or issue a replacement, nor will be reimburse or remake the plaque for free. This process protects both you and us and allows claims to be resolved quickly.

Our standard practice is to use digitally designed, full-color wooden versions of devices, rank insignia, and ribbons. This ensures consistency, durability, and a clean finished appearance.

Physical devices (chevrons, ribbons, EGAs, etc.) are not typically used unless specifically requested.

If physical items are requested, they must be dropped off or shipped to us. We may also acquire them on your behalf for an additional fee covering item cost and travel time.

Ribbon stacks must be fully assembled on the bar prior to drop-off. A MOL awards list is required when requesting ribbon displays.

Write-Up

A personalized write-up must be submitted with the order form. Write-ups not submitted before cutting will incur a $30 workflow disruption fee.

If a write-up is submitted after plaque completion, an anodized metal write-up plate will be installed over the generic text.

Belts & Campaign Covers

Belts and covers must be dropped off or shipped as soon as possible after ordering. Late delivery may delay completion.

All belts and covers must be placed in a clearly labeled box, grocery bag, or equivalent container that includes your name and the recipient’s name.

We often have multiple belts and covers at one time. Items not labeled at drop-off are not our responsibility if they are lost or mixed up.

Assembly Requirements

Belts must be delivered with buckles attached. Covers must include the EGA and hat strap.

Unassembled items require a $20 assembly fee at pick-up. Covers delivered without an EGA or hat strap may be mounted as-is or require a $20 replacement fee if parts are available.

Due to the custom nature of our work, all payments are non-refundable once production begins.

If an order is canceled after the design has been completed, a $100 non-refundable design fee applies to cover time and labor already invested.

Orders canceled before design work begins will not be charged this fee.

If an error occurs on our end, we will correct or remake the item at no additional cost.

We provide automated email updates throughout the project to keep you informed of important milestones, reminders, and where your project is in the production process.

For questions, changes, or confirmations, text message and calling is our only official form of direct communication.

If information is discussed via phone call, it must also be sent via text so it can be documented. We are not responsible for errors related to information not documented in the text thread.

$30 Write-Up Fee

Submit your write-up with the order form.

$20 Belt/Cover Assembly Fee

Drop off belts and covers fully assembled with all required components.

$20 EGA / Hat Strap Fee

Ensure campaign covers are delivered with the EGA and hat strap installed.