Lyre's USA Customer Enquiry Form

Please complete this form to contact our Customer Care team

Name*

Email*

example@example.com

Which Region Are you located in*

Please choose your request type

ORder #

How can we assist you

How would you like to change your order

How can we help

Oh dear! Thanks for letting us know and I'm awfully sorry for the trouble.
So we can get to the bottom of what went wrong here, we'd love your help by sending us some images:

Images of the shipping box and shipping labels.
Images of the damaged item.
Image of the barcode located on the bubble wrap surrounding the bottle. (Only if safe to handle.)

Oh dear! Thanks for letting us know, I'm sorry for the trouble.
So we can get to the bottom of what happened here, it would be great if you could send us some images:

Images of the shipping box and shipping labels.
Images of the items received.
Images of the barcode located on the bubble wrap surrounding the bottles.

Oh dear! Thanks for letting us know, I'm sorry for the trouble.
So we can get to the bottom of what happened here, it would be great if you could send us some images:

Images of the shipping box and shipping labels.
Image of the items received.
Images of the barcode located on the bubble wrap surrounding the bottles.

Please attach images

What items were damaged

We can update the address on your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment center. The timeline for this does vary, we'll do everything we can to help.

Please note, in line with our terms and conditions, once an order has been placed we cannot guarantee changes will be accepted.

We can cancel your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment center. The timeline for this does vary, we'll do everything we can to help.

Please note, in line with our terms and conditions, once an order has been placed we cannot guarantee changes will be accepted.

Once your order has been placed, it is not possible to add or remove items.

Please detail the changes you would like made to your order. If your order is still in pending status we will do our best to help. This will usually involve us cancelling your order, and helping you to place a new order. However, if your order has progressed to packing or if it has shipped we can no longer make changes.

Please note, in line with our terms and conditions, once an order has been placed we cannot guarantee changes will be accepted.

Details of the issue

Would you prefer a replacement or refund

ReplacementRefund

Where should we send your replacement

Same addressOther address

New Address Details

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Please verify that you are human*

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