Hepburn Bathhouse & Spa - Guest Services Request Form

Guest Services Request Form

At Hepburn Bathhouse & Spa, we value your time and loyalty. Your information will assist us in delivering the highest level of service excellence.
Please select from one of the following options:*

Rescheduling your reservationCancelling your bookingReporting lost propertySharing your feedback about your experience as a guest
Full Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Booking Number (Located in your confirmation email)

Which experience do you wish to reschedule?*

Spa PackageMineral BathingAccommodation (Package and room only)

Which experience do you wish to cancel?*

Spa PackageMineral BathingAccommodation (Package and room only)

Cancellation outside of Policy Guidelines
We are sorry to hear that you will not be attending your booking. As per our policy, free cancellation is available for Spa and Bathing reservations with 48 hours notice before arrival date and Accommodation reservations with 7 days notice prior to arrival.

While we accept cancellations at any time, please note that no refund will be provided for cancellations made outside of the policy.

For full terms and conditions visit: https://www.hepburnbathhouse.com/footer-links/terms-and-conditions
Please let us know the reason for your cancellation. Your input will assist us in gaining a better understanding of your situation.*

Change of mindIllnessOther commitmentSpecial consideration
Please provide a brief outline of your unique circumstances.*

Priority Guest Experience Feedback Registration Form
In order for our Guest Experience Manager to effectively address your concerns, please provide details below.
Which of these services were you least satisfied with?*

Spa TreatmentMineral BathingAccommodationReservation ProcessVenue AmbiencePavillionOther
Please provide a detailed description of your concern.*
What would you consider a satisfactory solution to your concern?
We value your time and feedback. Please indicate your preferred contact method. A confirmation will be sent on form submission.*

EmailPhone

To complete your request, press the "Submit" button. If you need to make any changes, select the "Back" button.
Should be Empty: