Hepburn Bathhouse & Spa - Guest Services Request Form

Guest Services Request Form

At Hepburn Bathhouse & Spa, we value your time and loyalty. Your information will assist us in delivering the highest level of service excellence.
Please select from one of the following options:*

Rescheduling your reservationCancelling your bookingReporting lost propertySharing your feedback about your experience as a guestSeek assistance to redeem a gift certificate or bathing pass.
Full Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Booking Number (Located in your confirmation email)

Which experience do you wish to reschedule?*

Spa PackageMineral BathingAccommodation (Package and room only)

Which experience do you wish to cancel?*

Spa PackageMineral BathingAccommodation (Package and room only)

- Accommodation can be rescheduled up to 7 days before your arrival (subject to availability.)
  
  Upon form submission, you will receive an email receipt. If your preferred date and time are available, the changes will be implemented and confirmation sent.
  
  Alternatively, if your preference is not available, a reservation consultant will be in touch to discuss options.
  
  For full terms and conditions visit: https://www.hepburnbathhouse.com/footer-links/terms-and-conditions
- Specify your preference for rescheduling.*
  
  WeekdayWeekendAny
- What is your preferred rescheduling date range?*

- We are sorry to hear that you will not be attending your booking. As per our policy, free cancellation is available for Spa and Bathing reservations with 48 hours notice before arrival date and Accommodation reservations with 7 days notice prior to arrival.
  
  While we accept cancellations at any time, please note that no refund will be provided for cancellations made outside of the policy.
  
  For full terms and conditions visit: https://www.hepburnbathhouse.com/footer-links/terms-and-conditions
- Please let us know the reason for your cancellation. Your input will assist us in gaining a better understanding of your situation.*
  
  Change of mindIllnessOther commitmentSpecial consideration
- Please provide a brief outline of your unique circumstances.*

- In order for our Guest Experience Manager to effectively address your concerns, please provide details below.
- Which of these services were you least satisfied with?*
  
  Spa TreatmentMineral BathingAccommodationReservation ProcessVenue AmbiencePavillionOther
- Please provide a detailed description of your concern.*
- What would you consider a satisfactory solution to your concern?
- We value your time and feedback. Please indicate your preferred contact method. A confirmation will be sent on form submission.*
  
  EmailPhone

- Hepburn Bathhouse & Spa gift certificates are valid for three years and can be used toward any available experience, up to the value shown, regardless of what’s printed on the certificate.
  
  Gift certificates are available to redeem or purchase exclusively online.
  
  To redeem, simply enter your code and validation number at checkout when booking online.
  
  Unlike traditional gift certificates, Sanctuary and Bathing Passes are valid for 12 months and may be subject to restriction dates.
  
  Passes can only be redeemed for the specific bathing type listed and cannot be used with packages or other experiences.
  
  Gift Certificates and Bathing passes cannot be extended past the expiry date.
  
  Redeem: Choose your desired experience and simply enter your code and validation number at checkout.
  
  https://secure.netbookings.com.au/tourism/9/findyourexperience?cat=signature-experiences
  
  Balance: Check the remaining balance of your gift certificate.
  
  https://secure.netbookings.com.au/tourism/9/giftcheck
  
  Purchase: Select from a range of value options.
  
  https://secure.netbookings.com.au/tourism/9/gift
  
  Bathing Passes are valid for specific bathing types only and cannot be used toward packages or other experiences.
  
  Redeem: Use your pass.
  
  https://secure.netbookings.com.au/tourism/9/bookpackage?pass=Y&s=
  
  If you’re experiencing any issues and require help, please provide the details below.
- Gift Certificate Number
- Validation Number
- Alternatively if you have a Bathing Pass:
- Bathing Pass Number
- Validation Number
- Please describe what you need help with:
- Thank You.
  
  A Reservation Consultant will review your request and assist in resolving your query.

To complete your request, press the "Submit" button. If you need to make any changes, select the "Back" button.
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