1. Host Service Final

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Name* This field is required.

First Name

Last Name

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Date* This field is required.

Date

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What Lure location do you work at?* This field is required.

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1) What is your primary role as a host?* This field is required.

Answering the phone within two rings.

15 min restroom checks.

To be a positive first and last impression of the restaurant to each guest, while controlling the flow of the restaurant.

Opening the front door for all arriving and departing guests.

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2) What is the most important thing to do with our doors?* This field is required.

To make sure there is no finger prints on the glass.

To open the door for ALL of our guests, as they enter and as they leave.

To use the front door when walking into your shift.

Make sure they are unlocked before we open.

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3) Choose all that apply. When should you especially open up a door for a guest?* This field is required.

When our guests are disabled.

When our guests are elderly.

When our guests are pregnant.

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4) What is maximum # of telephone rings allowed?* This field is required.

1

2

3

5

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5) When you answer the phone what are the two most important pieces of information you should give to the guest.* This field is required.

The time and the date.

The lotto numbers and the weather.

Our phone number and address.

The location they called and your name.

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6) What should you do if the phone is on hold and you do not know who it is? Or what do you tell a guest who has been on hold for more than 30 seconds* This field is required.

Let them stay on hold until a manager comes to the phone

Pick up the line and say, “Thank you for holding, have you been helped yet?” and help them as needed.

Ask another team mate to help you.

Hang up on them, they will call back.

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7) What is our reservation policy?* This field is required.

We only accept reservations for the Private Dining Room

We never allow exceptions for our reservation policy

We don't allow reservations larger than 10 guests

We happily accept parties with a guest count of 8 or more, depending on availability in CA, our Scottsdale, AZ location is the exception to the rule.

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8) Choose all that apply. How can you sell the wait appropriately?* This field is required.

Welcome guests to Lure Fish House upon arrival.

Automatically ask for guests name, guest count, and where they want to sit; we dont have to welcome our guests when its really busy.

Kindly let guests know what the wait time is and let them know that if they would like to skip the wait, they could join us at any open table in cocktail or empty seat at the bar or oyster bar for a full service experience.

Let them know to keep their phone close. They will receive a text message when their table is ready

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9) What areas of the restaurant do we serve our full menu?* This field is required.

Only in the dining room.

Only in the dining room and patio.

Everywhere!

Not in Cocktail, Bar or Oyster Bar.

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10) When taking a takeout order over the phone, what are the first two pieces of information from the guest we ask for?* This field is required.

Their email address and street address.

Their mothers maiden name and first pet's name.

Their phone number and their entire order.

Their name and phone number.

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11) Choose all that apply. What are the rules regarding the private dining room?* This field is required.

The private dining room (room 1) is only to be reserved for parties of 8 or more

Walk-in parties less than 8 could potentially sit in the private dining room, upon availability

Happy Hour does not apply to guests dining in the private room.

In order to reserve the Private Dining Room you need to put down a $100 deposit.

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13) You must greet/acknowledge all guests with they are within ______________ feet.* This field is required.

2 feet

4 feet

5 feet

10 feet

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14) Choose all that apply. What do you tell a guest looking for a lost-and-found item?* This field is required.

Yes, we have the exact item you are looking for.

We have an item that might match this description, you can come in to verify that it is yours.

If it is a credit card, make sure to verify with a photo ID.

Hand over any item that they say is theirs.

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15) True or False. Employee drinks are allowed to be stored in the hutch.* This field is required.

True

False

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16) How often do restroom checks occur?* This field is required.

every 10 min

every 15 min

every 30 min

every hour.

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17) Choose all that apply. What duties do hosts perform during a restroom check?* This field is required.

Check and replenish all paper goods (toilet paper, multi fold paper towels, toilet seat covers)

Hand scrub all toilets.

Wipe down the counter and under the paper towel dispenser.

Pick up any trash on the floor.

Check for light bulbs that have gone out.

Throw out trash/sanitary compartment trash if it is over half full.

Mop the floors.

Wipe down any watermarks on the mirrors.

Make sure the floor is clean and dry.

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18) Choose all that apply. What should you never say to a party of one so they don’t feel awkward?* This field is required.

"Just one today?"

"Just you??"

"Party of one?"

Would you like to join us inside, outside, or at the bar today?)

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19) Why is following a seating rotation important?* This field is required.

We aim to rotate tables evenly among each station so servers are appropriately set up to take care of our guests’ needs in a timely manner.

We aim to rotate tables evenly among each station so servers don't get mad at the hosts.

We aim to rotate tables evenly among each station so servers don't get overwhelmed.

We aim to rotate tables evenly among each station so servers can all make the same amount of money.

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20) Choose all that apply. What should you do if you double or triple seat a server?* This field is required.

Let them drown.

You should offer to help them with getting water and bread for the table.

Tell a manager.

Find another Team Member to help if the host stand is busy

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21) Choose all that apply. What should hosts communicate to bussers?* This field is required.

That they forgot to clean a table during our peak times.

Let bussers know if you need a specific table cleaned right away for a party.

Ask bussers to perform restroom checks when there are no male hosts on shift.

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22) Before placing a guest on hold, you must ask them…* This field is required.

"Hold please."

“May I please place you on hold for a moment?”

"Hold your horses!"

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23) Choose the best answer. It is important to always ________________ even while on the phone with a guest as they can hear it in your voice.* This field is required.

Close your eyes

Smile

Frown

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24) The two phrases you should always be using the most with our guests is _____________ and _________________.* This field is required.

Of course; absolutely

My pleasure; Thank you

Please; Thank you

Thank you; You're welcome

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25) What is the most important thing a Host must always do with a guest when they come to pick up their Takeout order?* This field is required.

Just ask them their name and hand them their bag.

Make sure they pay.

Look at their order with them to ensure all items are package and they have everything they need to enjoy their meal at home.

Wish them a good day.