SMPC Customer Satisfaction Survey
This questionnaire has 5 questions (on 3 pages)
Q1. Overall, how satisfied are you with your recent purchase with SMPC?
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1
2
3
4
5
Dissatisfied -------------------------------- Very Satisfied
Q2. What is your most satisfaction area for our product and service?
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Product Quality
Product Appearance
Problem Solving Ability / Technical Assistance
Effective Communication and Status Update
On Time Delivery
Complete, Accurate, and Timely Documentation
Other
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Q3. What is the most important issue for us to improve?
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Product Quality
Product Appearance
Problem Solving Ability / Technical Assistance
Effective Communication and Status Update
On Time Delivery
Complete, Accurate, and Timely Documentation
Not Applicable (N/A)
Other
Q4. Please provide details regarding the issues you selected in the previous question? (if you selected N/A in Q.3, please type n/a in the answer)
*
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Q5. Please let us know your reasons to buy SMPC products?
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Company Name:
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Name of Respondent:
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First Name
Last Name
Position of Respondent:
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Executive / SVP / EVP / Business Owner
Senior Management / VP / Director
Purchasing / Import
Planning
Logistic / Supply Chain Management
Engineering
Other
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