Client Feedback Questionnaire

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we ask our clients to provide feedback. We would be grateful if you could help us by completing this form. Please be assured that the questionnaire is completely confidential and unless you complete your email address at the end, we will not know who has taken part.
Which member of our team represnted you?

Justine SnabaitisSion WilliamsKarina Henty
How satisfied were you with our overall level of service?

Very satisfiedFairly dissatisfiedFairly satisfiedVery dissatisfiedUndecided
If dissatisfied, please tell us briefly why this is
Did we give you information/advice that was easy to understand?

Very easyFairly difficultFairly easyVery difficultUndecided
How might we improve?
How informative did you find our staff?

Very goodFairly poorFairly goodVery poorUndecided
How well did we keep you up to date with progress?

Vey wellFairly poorFairly wellVery poorUndecidedNot applicable - one off advice given
How well did we listen to what you had to say?

Very wellFairly poorFairly wellVery poorUndecided
Did we treat you fairly at all times?

YesNoDon't know
If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason, please tell us briefly what happened.
Would you recommend us to someone else if they needed legal help or advice?

Certain toUnlikely toLikely toCertain not toUndecided
Please give your reasons for previous answer.
Was the result of your case better, worse or the same as we had advised you?

BetterWorseSame
Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.
Do you have any further comments or suggestions that may help us to improve our level of service?
Thank you for completing this questionnaire. Your responses are compeletly confidential. However, if you would like us to conatct you to discuss any of the issues raised, please compelte your details below:
Name

First NameLast Name
Please share your email address
example@example.com
Should be Empty: