Terms and conditions
This is a legally binding agreement between Zenion Limited, Unit 1 King James Court, London SE1 0DH (company number 11248355) (referred to as “us”, “we” and “our”) and the person renting an electric delivery scooter from us (referred to as “you” and “your”).
Statement of liability
Before taking the Vehicle, you must confirm the following:
By entering into this agreement you confirm and agree that:
and in such case you understand that you are liable for the entire replacement value of the Vehicle, any third party liability, and costs.
Your agreement with us
In this agreement the “Vehicle” is the vehicle that you rent from us and the “Rental Period” is the length of time that you agree to rent the Vehicle. This agreement applies to renewals of this agreement in the same way as to the original Rental Period.
When you rent a Vehicle from us you accept the terms and conditions set out in this rental agreement ("agreement"). Please read this agreement carefully. If there is anything you do not understand, please ask any member of staff.
We and you are the only parties to this agreement and you are responsible for complying with all the terms of this agreement even though another person (such as a delivery company) may have arranged the rental, negotiated certain terms or may pay for all or some of the rental bill.
We assure you that the Vehicle is roadworthy and suitable for renting at the start of the rental period. We do not warrant or represent that the Vehicle is suitable for any particular purpose or that the range of the Vehicle between charges will be as advertised. You accept when entering into this agreement that the range of an electric vehicle depends on many variables, including without limitation weather, tyre pressure, loading and riding style.
This agreement is the entire agreement between you and us concerning the rental of the Vehicle and cannot be altered unless agreed to in writing and signed on behalf of you and us.
We agree that you may have the Vehicle for one week after the date when you pick it up. Thereafter, this agreement shall automatically renew each week, for so many weeks as you wish to retain the Vehicle. You can return the vehicle to us at any time during office hours, given reasonable notice.
You must look after the Vehicle and the keys.
You are responsible for ensuring that appropriate tyre pressures are maintained, that tyres have the appropriate legal depth of tread and that brake pads are not worn such that normal braking operation is prevented.
You must always lock the vehicle, secure all of its parts and ensure the steering lock is on when not in use. You must use a chain lock to secure the Vehicle to an immovable object when not in use.
You must not let anyone work on the Vehicle or make any alteration to the Vehicle.
You must inspect the Vehicle prior to taking possession of it and carry out pre-ride checks.
You must stop using the Vehicle and contact us as soon as you become aware of a fault with the Vehicle.
You must ensure that the Vehicle’s battery is charged after each use, and in accordance with the Vehicle manual. You acknowledge that you will be liable for damage caused as a result of not following the instructions regarding the battery.
You must notify us immediately and in full, of any change in your circumstances since you picked the Vehicle up. This includes any motoring endorsements / offences / convictions or criminal convictions and banking details.
Return of the Vehicle
You must return the Vehicle on the date agreed, to the place from where you picked it up, unless otherwise agreed. One of our staff must see the Vehicle to check that it is in good condition. If we have agreed that you may return the Vehicle outside business hours or if you choose to leave the Vehicle with a third party you will remain responsible for the Vehicle its security and its condition until it is re-inspected by a member of our staff.
You must check that you have not left any personal belongings in the Vehicle before you bring back the Vehicle. We are not responsible for any loss or damage of your property if left with the Vehicle.
Maintenance and servicing
The Rental Payments include necessary repairs and maintenance in the event of normal wear and tear caused by your use of the Vehicle in accordance with this agreement. We may periodically check the Vehicle, and will check the Vehicle if you ask us to do so. You should not carry out repairs or servicing yourself.
We may exchange the Vehicle at any time for another identical vehicle, following which the replacement vehicle shall be the Vehicle for the purposes of this agreement.
If you report damage to or mechanical failure of the Vehicle during office hours Monday to Friday, subject to the Vehicle being within the M25 motorway, we will use our reasonable endeavours to ensure that the Vehicle is serviced and if necessary exchanged by the end of the next business day. We will recover the Vehicle if it suffers mechanical failure other than because of accident or damage (however caused).
Service, exchange and recovery are free of charge if they relate to mechanical failure which is not caused by you. You will be charged our reasonable recovery and repair fees if we are required to recover the Vehicle from outside the M25 motorway and/or because it has been damaged or involved in an accident. Our repair fees are available upon request.
Fines and offences
You acknowledge that you will be liable as the owner, driver or operator of the Vehicle for any offence, penalty, charge or fine which is committed, issued or incurred in respect of any parking, bus lane, congestion charge or traffic offence or contravention in any jurisdiction where the Vehicle is driven until it is returned, unless caused through our own fault.
You must tell us immediately if you are charged with any motoring offence or are subject to any fine. Not doing so may invalidate the insurance in respect of the Vehicle.
Use of the Vehicle
The vehicle must not be used:
You agree to provide a payment card that will be used to take payment automatically and without seeking prior permission from the card holder for processing payments.
You may also set up a direct debit instruction with your bank to pay Rental Payments.
Payments may be taken by us, any of our connected companies or a payment services provider. You agree to pay us the following charges:
You shall pay to us on demand:
Subject to the limitations set out below, in the case of damage to, loss or theft of, the Vehicle or any part or accessory howsoever caused to the Vehicle unless caused through our own fault, you shall pay us on demand:
We shall have the sole right and responsibility to repair the Vehicle and shall, unless you have already settled our agreed repair costs, attempt to repair the Vehicle and process any insurance claim in a timely manner.
You will pay value added tax and all other taxes (if any) payable on any of the charges listed in this agreement.
You are responsible for all charges, even if you have asked someone else to be responsible for them or we have billed any third party. You agree that we will compute and debit final charges from your credit and/or debit card, if that is the form of deposit or security being used, or by direct debit. All charges are subject to final audit. We will use reasonable endeavours to notify you before debiting from your credit and/or debit card or your bank charges which are finalised or come to light after the end of the agreement.
Limitation of liability
Your liability in respect of damage to the Vehicle or theft of the Vehicle is limited to £1,500, except if:
Responsibility to third parties
You agree to fully cooperate and assist us and our insurers in the investigation of any third party claim and agree that we or they will have the sole right to settle any claim as we or they may decide is necessary. You agree that any failure to report a claim as soon as reasonably possible, failure to cooperate or assist, any fraud or breach of the terms and conditions of our policy, or any breach of this agreement could invalidate the cover supplied under our motor fleet insurance policy.
If the insurance available to you, does not pay any third party the damages they are entitled to as a result of you failing to comply with the terms and conditions of that policy, you will have to repay on demand all costs incurred by us or our insurers in settling and handling the claim. If you provide false information in relation to any third party claim, or if we or our insurers suspect fraud, we may notify fraud prevention agencies and databases, and you may be prosecuted.
What to do if the Vehicle is in an accident or stolen or lost
You must report the accident or theft or loss to us as soon as possible and confirm this in writing as soon as reasonably possible.
You must not admit responsibility to anyone in relation to the accident.
You should collect the names and addresses of everyone involved, including witnesses, and give them to us.
You must promptly forward to us any notices or other documents relating to any legal proceedings arising out of the accident or theft or loss.
You agree to cooperate with us and our insurers including requests for full and true information and to provide assistance in any matters or legal proceedings including allowing proceedings to be brought by us in your name and defending any proceedings brought against you.
You must return the original keys to us and report the theft or loss to the police as soon as reasonably possible if the Vehicle is stolen or lost.
You agree that we, our subsidiaries, parent company and any subsidiary of our parent company whether in the EU or outside the EU may:
The Vehicle is equipped with a tracking device and/or a telematics system. You acknowledge that such systems utilise mobile telephone, satellite and/or radio signals to transmit data and communication and therefore privacy cannot be guaranteed. You authorise us and our appointed providers to use and access location information and automatic crash notification concerning you for use in the operation of an automatic crash notification system and use of the vehicle location system for legitimate reasons (such as to investigate a lost or stolen vehicle or to co- operate with law enforcement authorities). You accept that a tracking device may alert us if the Vehicle enters any designated area (such as a port) so we are aware if the Vehicle may be transferred abroad, or for other security reasons. We are not obliged to use or ensure the proper operation of any tracking device or telematics system in the Vehicle.
Ending the agreement
You may return the Vehicle during business hours and terminate this agreement at any time during the Rental Period in accordance with and subject to this agreement. You will not be entitled to a refund for any part weeks if you return early.
We may end this agreement immediately upon written notice to you in the event of material damage to or theft or loss of the Vehicle, or if you commit any material breach of this agreement.
Upon termination of this agreement, if you fail promptly to return the Vehicle to us, we may repossess it, and you shall be liable for the reasonable costs involved in repossessing it.
Termination of this agreement shall not affect your or our rights and remedies which exist at the termination date. Any parts of this agreement which by implication continue after termination shall not be affected.
This agreement (including any non-contractual obligations) is governed by the laws of England. You agree to the exclusive jurisdiction of the English courts in relation to this agreement.