Becker's 7th Annual Telehealth Benchmark Survey

7th Annual Telehealth Benchmark Survey for Hospitals and Health Systems

Thank you for participating in the 7th Annual Telehealth Benchmark Survey for hospitals and health systems. This survey is designed for individuals employed by a hospital or health system who have knowledge or are involved in virtual care strategy and delivery.

To thank you for completing the survey, you will receive a summary of the survey results once available. Additionally, all survey participants who are currently employed by a hospital or health system will receive a complimentary registration to Becker's 8th Annual Health IT Conference or Becker's Hospital Review 14th Annual Meeting. If you will not be attending a conference or event, you are welcome to designate a hospital or health system employee to attend in your place.

To confirm validity of the survey and to send you your complimentary registration, we are collecting contact information of the participants. However, your responses will remain anonymous.

If you have any questions regarding this survey, please contact Jake at jrodriguez@beckershealthcare.com.
Email*
Name*

First NameLast Name
Organization Name*
Job Title*
Organization Type*

Academic Medical CenterChildren's HospitalCritical Access HospitalHealth SystemShort Term Acute Care HospitalOther

Does your organization have a telehealth program in place? Mark only one answer.*

YesNo, but looking to implement one in the next 12 monthsNo, and not looking to implement one in the next 12 months

What percent of patient care do you estimate can be delivered virtually vs. in-person? Mark only one answer.

< 5%5% to 10%11% to 20%20% to 50%> 50%
Do you perceive your organization’s EHR as driving patient-centered care coordination or further fragmenting patient-centered care coordination?

Our EHR drives patient-centered care coordinationOur EHR further fragments patient-centered care coordination
What question(s) do you wish we had asked so we may include them in next year’s survey?
Should be Empty:

	Currently in place	Implementing within the next 3-6 months	Implementing within the next 6-12 months
Prevention and wellness
Primary care
Urgent care
Convenient care (i.e. retail pharmacies, schools)
Specialty care (i.e. consults, follow-up visits, second opinions)
Behavioral health
Emergency medicine
Neurology
Critical care
Neonatology
Hospitalist
Virtual sitter
Hospital at home
Home health
Remote patient monitoring
Chronic care management
Inpatient nursing
Outpatient nursing
Pre- and Post-surgical care
Other

	1st Priority	2nd Priority	3rd Priority
Savings
Revenue
Utilization
Patient satisfaction
Physician satisfaction
ROI
Efficiency gains
ED wait time
Reduced readmissions
Increased number of visits/new patients
Other

	1- Least Important	2	3	4	5- Most Important
Reliable and secure audio/video connections
Bi-directional EHR integration
Patient support
Clinician training
Telehealth vendor product roadmap
Marketing support and collateral
Patient satisfaction
Clinician satisfaction

	1st priority	2nd priority	3rd priority
Savings
Revenue
Utilization
Patient satisfaction
Physician satisfaction
ROI
Efficiency gains
ED wait time
Reduced readmissions
Increased number of visits/new patients
Other

	Currently in place	Implementing within the next 3-6 months	Implementing within the next 6-12 months
Telehealth endpoint devices (i.e. carts, robots, TVs)
Consumer devices for in-facility care (i.e. tablets, smart phones)
Providing patients with consumer devices for home-based care (i.e. tablets, smart phones)
Enterprise-level telehealth software (i.e. software that spans all care locations and acuity levels across a broad organization)
Point-solution telehealth software (i.e. software for specific service lines or use cases)
Remote patient monitoring software and connected devices
Chronic condition management software and connected devices