Customer Satisfaction Survey

Customer Satisfaction Survey
Thank you for taking the time to complete this feedback form. We will use your comments to improve our services. This is a confidential document and names are not required.

Please tick the relevant box to record your answers to the following questions:
Do the services we offer meet your needs?

YesNoSome
If your needs could have been met better, what areas do we need to improve? (Tick any that apply)

Quality of service deliveryMeeting cultural needsCommunity participationActivity options & outdoor recreationOverall management and operationsHandling complaints/grievancesSafety and well-beingGeneral enquires and information
What do you think we can do to improve in these areas? Please list the specific area/s and your suggestions.
How do you feel about the Venture Together staff? Tick one box in each row.

CompetentVery CompetentNot CompetentFriendlyVery FriendlyNot friendlyAverage communicationGood communicationPoor communicationUnderstandingVery understandingNot understanding
In what areas could staff improve to better meet your needs?

Job expertise/level of skillMaintaining privacy and confidentialityWorking with other relevant agenciesCultural knowledge and skillsBehaviour and attitudesProviding accessible and productive activitiesCommunication and listening skillsEfficiency (things done on time)Understanding of your specific needsProviding access to informationProviding feedback
If an area is not listed above, use the space below for other suggestions.
What other improvements do you suggest for Venture Together?
If you would like to discuss any matters raised in the feedback sheet, please provide your name and contact number in the space below.

First NameLast Name
Email
example@example.com
Should be Empty: