You can always press Enter⏎ to continue
My Canadian Customer Service Profile
Please answer the questions so we can better understand who you are.
START
1
Unique ID
Back
More
Save Profile
Press
Enter
2
Did you Apply for your Immigration Profile Number (IPN)?
*
This field is required.
Employers can use it to check your status in the Immigration process and see if you are a suitable candidate.
YES
NO
Back
More
Save Profile
Press
Enter
3
Where in Canada do you want to work?
*
This field is required.
You can choose more than One Province or Territory.
Back
More
Save Profile
Press
Enter
4
Where have you used your Customer Service Skills?
*
This field is required.
Choose all that apply, then click More >
Government or Military
Health Care
Non Profit
Retail Stores
Hospitality
Tech Support
Software Support
Product Support
Other
Back
More
Save Profile
Press
Enter
5
What roles have you done as an Customer Service person?
*
This field is required.
Choose all that apply, then click More >
Call Centre
Chat Rooms
Customer Advocate
In Person or Counter Support
Manager
Phone Support
Show room
Supervisor
Support Engineer
Team Lead
Tier 1
Tier 2
Tier 3
Tier 4
Other
Back
More
Save Profile
Press
Enter
6
How many years total do you have working in Customer Service?
*
This field is required.
After you Pick One it will move to the next question.
Less than 1 Year as an CS Person
Less than 2 Years as an CS Person
Less than 3 Years as an CS Person
Less than 4 Years as an CS Person
Less than 5 Years as an CS Person
Over 5 Years as an CS Person
Back
More
Save Profile
Press
Enter
7
What was the longest full time Customer Service Job you had for one company?
*
This field is required.
After you Pick One it will move to the next question.
Less than 1 Year
Less than 2 Years
Less than 3 Years
Less than 4 Years
Less than 5 Years
Over 5 Years
Back
More
Save Profile
Press
Enter
8
What Education have you achieved or started?
*
This field is required.
Choose all that apply, then click More >
Bachelors Degree
Business Undergraduate
College
Commerce
Diploma
Customer Service Management
Masters
Other
Back
More
Save Profile
Press
Enter
9
Other Certificates or Designations.
Add all that apply, then click More >
Back
More
Save Profile
Press
Enter
10
Are you working now?
*
This field is required.
After you Pick One it will move to the next question.
I work full time
I work part time
I am not working
I'm a Private Contractor
Other
Back
More
Save Profile
Press
Enter
11
Pick the Industry that you are interested in?
*
This field is required.
Choose all that apply, then click More >.
B2B
B2C
eCommerce
Finance, Insurance & Banking
Food Service
Manufacturing
Retail
Software
Telecom
Transportation & Logistics
Travel or Hospitality
Other
Back
More
Save Profile
Press
Enter
12
What type of Employment are you looking for?
*
This field is required.
Choose all that apply, then click More >.
Full Time Position
Part Time Position
Seasonal Position
Private Contractor Position
On Call
GIG Work
Other
Back
More
Save Profile
Press
Enter
13
What shifts do you prefer?
*
This field is required.
Choose all that apply, then click More >.
Days
Afternoons
Weekends
On Call
4 Day Week
5 Day Week
As needed by the Job
8 to 10 Hour Shifts
10 to 12 Hour Shifts
Evenings
Other
Back
More
Save Profile
Press
Enter
14
If needed, could you provide proof of Covid-19 Vaccination?
*
This field is required.
After you Pick One it will move to the next question.
Yes I could provide.
No I would not provide.
I don't want to answer.
Back
More
Save Profile
Press
Enter
15
Compensation, what are you looking for?
*
This field is required.
Choose all that apply, then click More >.
Paid Hourly
Salary
Safety Bonuses
Contract
Other
Back
More
Save Profile
Press
Enter
16
Benefits you would like?
*
This field is required.
Choose all that apply, then click More >.
Company Vehicle
Dental Care
Disability Insurance
Employee assistance program
Extended Health Care
Life Insurance
On-site Gym
On-site Parking
Paid Time Off
Profit Sharing
RRSP Match
Tuition Reimbursement
Vision Care
Other
Back
More
Save Profile
Press
Enter
17
How far can you travel to do the Job if needed, select all that apply?
*
This field is required.
Choose all that apply, then click More >.
I want to work from home.
I want to work from the office\business.
I can travel inside my home city.
I can travel inside my home State or Province.
I can travel inside Canada or USA.
I can travel the world.
Other
Back
More
Save Profile
Press
Enter
18
How many Team members have you worked with?
*
This field is required.
Choose all that apply, then click More >.
No Team
1 to 3 Team Members
4 to 8 Team Members
More than 8 Team Members
Other
Back
More
Save Profile
Press
Enter
19
What type of Customer Service, Tracking or Business Software tools have you used?
Choose all that apply, then click More >.
CRM
ATS
Excel
Google Sheets
MS Office
Other
Back
More
Save Profile
Press
Enter
20
What size of Presentations have you made?
*
This field is required.
Choose all that apply, then click More >
I have never presented before
Webinar or Video presentation
In person one to one presentation
Small group presentation
Large group presentation
Other
Back
More
Save Profile
Press
Enter
21
Who have you had meetings with as a Customer Service person?
*
This field is required.
Choose all that apply, then click More >.
I never had meetings before
Adults
Children
Teenagers
Business Owners
Media
Stake Holders
Focus Groups
Other
Back
More
Save Profile
Press
Enter
22
Have you worked with auto dialers or auto queues
*
This field is required.
Pick One it will move to the next question.
Yes, I have.
No, I have not.
Back
More
Save Profile
Press
Enter
23
Other then English, what other Languages can you speak?
Add all that apply, then click More >
Back
More
Save Profile
Press
Enter
24
Other then English, what other Languages can you read & write?
Add all that apply, then click More >
Back
More
Save Profile
Press
Enter
25
What types of products or services have you worked with?
*
This field is required.
Choose all that apply, then click More >.
Consulting services
Consumer products
Financial services
Industrial products
Industrial services
Insurance services
Marketing services
Promotional services
Residential services
Other
Back
More
Save Profile
Press
Enter
26
What type of metrics have you used to measure your performance?
*
This field is required.
Choose all that apply, then click More >.
Answered calls
Average ticket handling time
Customer effort score
Customer tickets
Net Promoter Score (NPS)
Resolution rate
Social media monitoring
Upsells or cross-sales
Other
Back
More
Save Profile
Press
Enter
27
What pace do you usually work at for calls per hour?
*
This field is required.
Choose all that apply, then click More >.
Back
More
Save Profile
Press
Enter
28
How have you dealt with Frustrated Customers?
*
This field is required.
Choose all that apply, then click More >.
Escalate it to Management
Offered a Refund or Return
Pass on to Sales
Provided Return or Refund Information
Provided Support Information
Record Call
Resolve the Issue
Other
Back
More
Save Profile
Press
Enter
29
This area is to say something about you and why you would be good fit for the Company.
What are you thinking or need to know, then click More >.
Back
More
Save Profile
Press
Enter
30
Email Needed!
*
This field is required.
You will also get a Link in case you need to change anything and you will receive a copy of your answers. Click More > when done.
Back
More
Save Profile
Press
Enter
31
Do we have your Permission to start showing your Profile to Companies in Canada?
*
This field is required.
You can change your Permission by using the Link we emailed to you. Click SAVE PROFILE to register your profile.
YES
NO
Back
More
Save Profile
Press
Enter
32
Get Page URL
Back
More
Save Profile
Press
Enter
Should be Empty:
Question Label
1
of
32
See All
Go Back
Save Profile