Нисгэгчдэд зориулсан НХҮ-ний хэрэглэгчийн сэтгэл ханамжийн судалгаа
Air Traffic Services (ATS) customer satisfaction survey for Pilots
I. General information
1.1. Please specify your present position as a pilot?
Captain
Co-pilot
1.2 Which types of aircraft have you flown for the past year period?
1.3. Air operator name?
Part 2. Satisfaction of Air Traffic Services (ATS)
Satisfaction level: 1-2 = Low; 3-4 = Medium; 5 = High
2.1. Economy of fuel used in flight under safety standards?
Rows
Satisfied level
Suggestions
UB radar control
1
2
3
4
5
2.2.a. Knowledge, Skill & Capability of air traffic controller to deliver ATCs?
Rows
Satisfied level
Air traffic controllers
1
2
3
4
5
Flight information officers
1
2
3
4
5
2.2.b. Please provide your feedback, if you have any comments regarding the knowledge, skill & capability of ATCs to deliver ATS.
Rows
Suggestions
ACC
2.3. English proficiency of air traffic controllers?
Rows
Satisfied level
Air traffic controllers
1
2
3
4
5
Flight information officers
1
2
3
4
5
2.4. Responsiveness to your requests during flight operations for safety?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.5. Predictability of Air Traffic Services?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.6. Efficiency of the overall delay management?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.7. Agility and Seamlessness of all phases of flight?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.8. Efficiency of the air traffic management in unpredictable situations due to limitations of procedures and/or technology such as weather, VIP, etc.?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.9. Efficiency of the designed airspace? Please provide your feedback for the improvement.
2.10. Efficiency of the minimum separation standards?
Rows
Satisfied level
Suggestions
ACC
1
2
3
4
5
2.11. How does listening (readability) to the air-ground VHF radio communication meet your requirements?
Rows
Readability
Suggestions
ACC
1
2
3
4
5
2.12. If you answered "insufficient" to the above question / interruption, hearing loss, noise /, at which frequency do these deficiencies occur?
Rows
UB RADAR CONTROL
Emergency 121.5. MHz
Бүсийн удирдлагын үйлчилгээ / ACC
If possible, please specify what level of altitude, which route/point:
2.13. From you overall experience using ATS between year 2022-2023, was there any circumstances which causes your dissatisfaction in the following aspects?
Rows
Yes
No
Please indicate your satisfaction level
Safety
1
2
3
4
5
Capacity
1
2
3
4
5
Efficiency
1
2
3
4
5
Empathy
1
2
3
4
5
Predictability
1
2
3
4
5
Reliability
1
2
3
4
5
Responsiveness
1
2
3
4
5
Assurance
1
2
3
4
5
2.14. Please provide your feedback & recommendations to improve overall ATS quality
Thank you!
Submit
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