Warranty Claim Form

Warranty Claim Form
Please provide as much detail as possible below, including an accurate description of the issue, when it occurred, and any relevant photos or videos where applicable. Providing detailed information helps us assess the matter efficiently and may assist in reducing delays during the troubleshooting and warranty assessment process.

Please note that, depending on the product and issue reported, Rapid Medical Supplies may consult with manufacturers, suppliers, authorised repair agents, or other third-party specialists to assist with troubleshooting, technical assessment, repairs, or warranty evaluation where required.

All warranty claims are handled in accordance with Australian Consumer Law and any applicable manufacturer warranty policies. For more information, please refer to our Terms and Conditions.
Date of claim
Date submitting the claim
Date of issue
What day did you first realise the issue/defect/problem
Name on order

First NameLast Name
Order Number
Starts with a #RAPID
Email
example@example.com
Phone Number

Area CodePhone Number
SERIAL NUMBER

Describe the issue or concern

Description of fault or issue. What is the fault? How did this happen? When did this happen? How was it being used when this error occurred etc.? Be as detailed as possible to avoid delays. We may request more information if needed from the manufacturer or ourselves.
Give as much information as possible below

0/0
You must upload evidence of your claim to assist our team in troubleshooting the issue and also claiming compensation from suppliers. Upload videos and photos to support your description above**

Cancelof
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Any forms submitted without photos or videos will delay the warranty process. The warranty team will request this in a seperate email if not provided.

The more detailed the description of the issue, the more efficiently we can assess and assist with the warranty process.

IMPORTANT: Please provide clear photos and/or videos of the issue where possible. Please attach this completed form, along with any supporting photos/videos, and email everything to hello@rapidmedicalsupplies.com.au.

Supporting photos and videos are an important part of the warranty assessment process and are commonly required to assist with troubleshooting, technical review, repair assessment, or warranty evaluation.

- If the issue relates to movement, operation, or mechanical functionality, please provide a video clearly showing the fault.
- If the issue can be clearly identified through images, still photos may be sufficient.

Providing detailed visual evidence helps us, along with any relevant technical support teams, authorised repairers, suppliers, or manufacturers involved in the assessment process, to review the issue as efficiently as possible and may help reduce delays.

What Happens Next?

Step 1:
Once we receive all required information, our team will review the claim and, where necessary, liaise with the manufacturer, supplier, authorised repairer, or technical support team within approximately 1–2 business days.

Step 2:
The assessment process may require troubleshooting, technical review, additional information, inspection, repair assessment, or further testing depending on the nature of the issue and product involved. In some cases, additional information may be requested, which we will forward to you as soon as possible.

Step 3:
Once an outcome, troubleshooting step, repair approval, replacement option, or other resolution is provided, our team will contact you promptly to discuss the next steps.

Please Note:
Timeframes can vary depending on the product type, availability of parts, third-party assessment requirements, freight/courier timeframes, and manufacturer or repair agent response times. While we work hard to assist customers and follow up throughout the process, all timeframes provided are estimates only and cannot be guaranteed.
I agree to all the information given to be accurate and correct.
Signature
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Warranty Claim Form

Describe the issue or concern