Cancellation/Late Policy
We understand that life can be unpredictable, and sometimes plans change. However, missed appointments prevent us from helping other pets in need.
Cancellation Policy: If you need to cancel or reschedule your appointment, please call or text us at least 6 hours before your scheduled time. No-call / no-show or cancellations made with less than 6 hours’ notice will require a $25 deposit to schedule your next appointment. This deposit will be applied toward your next visit but is non-refundable if you miss or cancel that appointment without proper notice.
Late Policy: If you arrive more than 15 minutes past your scheduled appointment time, you may choose one of the following options:
1. Convert to a drop-off appointment at no additional cost.
2. Continue with a regular appointment by paying a $15 late fee.
3. Reschedule your appointment at no cost.
Thank you for helping us provide timely care to all our patients.