Child Information Form

Please confirm all the information given on this form is correct and that if your childs needs or medical information change that you make our team aware

1. PAYMENT
   Payment confirms your acceptence of the booking conditions. The named person on the booking confrimation accepts the booking condition on behalf of all on the booking form
   Payments can be made via BACS or Cash depending on the type of booking
2. BOOKING ALTERATIONS/LATE BOOKINGS
   For hoilday club and party bookings, alterations will only ever be amde subject to avablilabity and with a minimum of 7 full days' notice before the day your child is due to attend. PARENTS DREAM resevers the right to charge an adminstration fee of £5 for this service.
   For bookings requested after the booking deadline for each club type has passed, places will only be offered subject to avaibliablity and reasonable notice. All late bookings will incur an automatic £5 admistartion fee.
3. LATE FEE.
   If you are late to collect your child/ren late fees will apply. For every minute you are late to collection a charge of £1 will apply. For example if you are 15 minutes late a charge of £15 per child will apply
4. CANCELLATIONS/REFUND POLICY
   It is not PARENTS DREAM policy to issue cash refunds for any cancellations. If a credit noteis issued (see below), the credit note will only be valid for a peroid of 12 months from the date of issue.
   HOILDAY CLUB CANCELLATIONS(INCLUDING CHILD SICKNESS):
   We require at least 14 full days' notice of cacellation beforethe day your child is due to attened to issue 100% credit note.
   We require at last 7 to 13 full days' notice of cancellation before the day your child is due to attend to issue a 50% creidt note. If you cancel your session without giving us at least 7 full days' notice before the day your child is due to attend, you will not receive any credit.
   BIRTHDAY PARTIES CANCELLATIONS:
   We require at least 14 full days' noticeof cancellation beforethe day your child is due to attened to issue a 100% credit note.
5. LOST PROPERTY
   Please ensure that children do not bring valuabe toys and belongings when attending our clubs.PARENS DREAM cannot be held reponsible if they go missing. We cannot guarantee the return of lost property, but will endevour to return items on request which we are able to identify.Parents will be required to pay the cost of postage.PARENTS DREAM will keep lost property for a peroid of four wees only. If it is left unclaimed after this peroid has expired.PARENTS DREAM will distribute the lost property to local charities.
6. MEDICIAL INFORMATION
   In order to care for your child in the best possible way, and for their own safety and wellbeing,

   PARETNS DREAM require parents to provide full information on any relevant medical conditions,
   allergies, additional needs and/or dietary restrictions. 
   You will be asked to provide the relevant information when registering your child to your online
   account. Alternatively, when making bookings by telephone, our team will request this information
   from you. We require you to check and confirm the information we hold for your child during the
   bookings process. Any changes to circumstances to any information given then you must inform
   the team straight away.
   PARENTS DREAM reserve the right to exclude children for whom full information (as described
   above) has not been provided, either from taking part in certain activities or (if felt necessary) from
   attending
   PARETNS DREAM clubs altogether until full information has been provided. It is your
   responsibility to ensure we hold the correct information at all times and we reserve the right to
   cancel a booking at any time where there has been a failure to provide said information. No refund
   or credit will be issued in those circumstances. 
   6. LATE FEES
   PARENTS DREAM reserve the right to charge a fee for late collection of any children. If a child is
   collected after the allocated collection time identified on booking, the parent/guardian will be
   subject to an immediate charge of £8.00 per child. An additional £8.00 will be charged for every
   half hour which passes, up until collection. If the parent/guardian is unable to pay the late fee at
   point of collection, it will automatically be added to the relevant account

   7. SAFEGUARDING
   PARENTS Dream staff have a duty to respond if they suspect a child in their care may be suffering

   SEPTEMBER 2022
   from abuse, or if a child makes a disclosure about abuse. In this event the relevant staff will follow
   the Safeguarding Children’s Policy as detailed in our policies and procedures. 
   8. LIABALITY
   PARENTS DREAM does not accept liability for personal injury or death of any participants unless
   directly caused by the proven negligence of the company or its servants. 
   9. EXLUSION/SUSPENSION
   PARENTS DREAM reserves the right to exclude/suspend or refuse a child without notice, if we
   consider that their presence compromises the good atmosphere of the club. Transport home will
   be the responsibility of the parent and no refund/credit will be issued. 
   10. PROGRAMME CHNAGES
   PARETNS DREAM reserves the right to amend its services and activity programme, content,
   times, dates and venue in the event of unsuitable weather conditions, failure of equipment,
   building faults and any other operational faults that may arise from time to time, without refund or
   compensation to the customer. 
   11. COMPLAINTS
    If you or your child are not entirely satisfied with the service we have provided, we would like to
   know about it. Any complaint should first be made to the Club Manager, who will complete a
   complaints report, and do everything possible to ensure the complaint is dealt with as quickly and
   effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or
   would like to take the grievance further, the complaint should be made and emailed to
   parentsdreamcolchester@gmail.com
   12. DATA PROTECTION
   PARENTS DREAM committed to safeguarding your privacy; protecting the rights and freedoms of
   data subjects and safely and securely processing their data in accordance with all our legal
   obligation
   13. ACKNOWLEDGMENT
   I acknowledge that the participation in the activities provided by PARENTS DREAM entails
   known and unknown risks that could result in physical or emotional injury, paralysis, death or
   damage to themselves to property or to third parties. I further acknowledge that the activities
   provided by PARENTS DREAM require a reasonable level of fitness and ability.
   14. ACCEPTANCE
   I hereby agree and promise to accept and assume all of the risks existing in this activity. My
   participation in this activity is purely voluntary and I elect to participate in spite of the risks.
   I expressly agree and promise to accept to be responsible for any and all risks existing and
   subsisting in the activity from time to time and acknowledge that their participation in the
   activity is voluntary and that they elect to participate despite of the risk and agree to accept
   the consequences of so doing save only to the extent that Parents Dream except liability for
   death or personal injury caused by the company’s negligence and / or breach of statutory
   duty.
   15. MINOR If the participant is a minor, I agree that this Release of Liability and Assumption of
   Risk Agreement (“WAIVER / RELEASE”) is made on behalf of that minor participant and that
   all of the releases, waivers and promises herein are binding on that minor participant. I
   represent that I have full authority as Parent or Legal Guardian of the minor participant to bind
   the minor participant to this Agreement.
   16. UPDATE
   In consideration of not being required to sign a fresh copy of this Waiver Release before
   each visit, I further agree that this Waiver Release shall apply to all visits within the next 12
   months by me and by the minor participant in full.
   17. This Waiver/disclaimer will be governed by and construed in accordance with English law and
   any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the
   courts of England.

   18. Late FEES, Late fees will apply for every 15 minutes you are late to pick up. A £2.50 charge per 15 minutes you are late

By SIGNING the box below this document, I acknowledge that if anyone is hurt or property damaged
during my participation in this activity, I may be found by a court of law to have waived my or the minor participant’s right to maintain a lawsuit against Parents Dream or any RELEASED PARTIES on
the basis of any claim from which I have released them herein. I have had sufficient opportunity to
read this entire document. I have read and understood it, and I agree to be bound by its terms.
I agree to adhere to the park rules and have read and accept the Waiver and Terms and Conditions

Please can we politely request that you give permission for us to use photos of your child and any child attending the event/party for marketing purposes. If you do agree these will
be shared for the company via social media and emails including any adverts. 
We accept no responsibility for the misuse by others if these are taken from social media and used outside of this agreement.