1. Host Service Final

Name*

First NameLast Name

What Lure location do you work for?

1) What is your primary role as a host?*

Answering the phone within two rings.15 min restroom checks.To be a positive first and last impression of the restaurant to each guest, while controlling the flow of the restaurant.Opening the front door for all arriving and departing guests.

Correct Answer:

2) What is the most important thing to do with our doors?*

To make sure there is no finger prints on the glass.To open the door for ALL of our guests, as they enter and as they leave.To use the front door when walking into your shift.Make sure they are unlocked before we open.

Correct Answer:

3) Choose all that apply. When should you especially open up a door for a guest?*

When our guests are disabled.When our guests are elderly.When our guests are pregnant.

4) What is maximum # of telephone rings allowed?*

1235

5) When you answer the phone what are the two most important pieces of information you should give to the guest.*

The time and the date.The lotto numbers and the weather.Our phone number and address.The location they called and your name.

6)What should you do if the phone is on hold and you do not know who it is? Or what do you tell a guest who has been on hold for more than 30 seconds*

Let them stay on hold until a manager comes to the phonePick up the line and say, “Thank you for holding, have you been helped yet?” and help them as needed.Ask another team mate to help you.Hang up on them, they will call back.

7) What is our reservation policy?*

We only accept reservations for the Private Dining RoomWe never allow exceptions for our reservation policyWe don't allow reservations larger than 10 guestsWe happily accept parties with a guest count of 8 or more, depending on availability in CA, our Scottsdale, AZ location is the exception to the rule.

8) Choose all that apply. How can you sell the wait appropriately?*

Welcome guests to Lure Fish House upon arrival.Automatically ask for guests name, guest count, and prefence of where to sit before anything else.Kindly let guests know what the wait time is and let them know that if they would like to skip the wait, they could join us at any open table in cocktail or empty seat at the bar or oyster bar for a full service experience.Let them know to keep their phone close. They will receive a text message when their table is ready

9) What areas of the restaurant do we serve our full menu?*

Only in the dining room.Only in the dining room and patio.Everywhere!Not in Cocktail, Bar or Oyster Bar.

10) When taking a takeout order over the phone, what are the first two pieces of information from the guest we ask for?*

Their email address and street address.Their mothers maiden name and first pet's name.Their phone number and their entire order.Their name and phone number.

11) Choose all that apply. What are the rules regarding the private dining room?*

The private dining room (room 1) is only to be reserved for parties of 8 or moreWalk-in parties less than 8 could potentially sit in the private dining room, upon availabilityHappy Hour does not apply to guests dining in the private room.In order to reserve the Private Dining Room you need to put down a $100 deposit.

12) Choose all that apply. Which of the following words are NOT professional wording?*

13) You must greet/acknowledge all guest when they are within blanks *
blanks *feet.

14) Choose all that apply. What do you tell a guest looking for a lost-and-found item?*

Yes, we have the exact item you are looking for.We have an item that might match this description, you can come in to verify that it is yours.If it is a credit card, make sure to verify with a photo ID.Hand over any item that they say is theirs.

15) True or False. Employee drinks are allowed to be stored in the hutch.*

TrueFalse

16) How often do restroom checks occur?*

every 10 minevery 15 minevery 30 minevery hour.

17) Choose all that apply. What duties do hosts perform during a restroom check?*

Check and replenish all paper goods (toilet paper, multi fold paper towels, toilet seat covers)Hand scrub all toilets.Wipe down the counter and under the paper towel dispenser.Pick up any trash on the floor.Check for light bulbs that have gone out.Throw out trash/sanitary compartment trash if it is over half full.Mop the floors.Wipe down any watermarks on the mirrors.Make sure the floor is clean and dry.

18) Choose all that apply. What should you never say to a party of one so they don’t feel awkward?*

"Just one today?""Just you??""Party of one?"Would you like to join us inside, outside, or at the bar today?)

19) Why is following a seating rotation important?*

We aim to rotate tables evenly among each station so servers are appropriately set up to take care of our guests’ needs in a timely manner.We aim to rotate tables evenly among each station so servers don't get mad at the hosts.We aim to rotate tables evenly among each station so servers don't get overwhelmed.We aim to rotate tables evenly among each station so servers can all make the same amount of money.

20) Choose all that apply. What should you do if you double or triple seat a server?*

Let them drown.You should offer to help them with getting water and bread for the table.Tell a manager.Find another Team Member to help if the host stand is busy

21) Choose all that apply. What should hosts communicate to bussers?*

That they forgot to clean a table during our peak times.Let bussers know if you need a specific table cleaned right away for a party.Ask bussers to perform restroom checks when there are no male hosts on shift.

22) Before placing a guest on hold, you must ask them…*

"Hold please."“May I please place you on hold for a moment?”"Hold your horses!"

23) It is important to always blanks* even while on the phone with a guest as they can hear it in your voice.

24) The two phrases you should be using the most with guests areblanks*
blanks* and blank* .

25) What is the most important thing a Host must always do with a guest when they come to pick up their Takeout order?*

Just ask them their name and hand them their bag.Make sure them pay.Look at their order with them to ensure all items are package and they have everything they need to enjoy their meal at home.Wish them a good day.