Energy Matters uses HIPAA compliant applications for both email and texting. However, this protection is one-way and does not cover any data breaches on your end. Although unlikely, emails and texts you receive and send via the Internet may be intercepted by third parties. Hence, the privacy of emailed and texted health care data cannot be assured. Clients who choose to communicate via email and/or text messaging thus consent to an email and/or text exchange with the recognition that HIPAA-related privacy rights cannot be guaranteed.
Please note that email and/or texting are our primary modes of communicating scheduling and billing information to our clients. If you opt-out of receiving reminder emails/texts, we advise that you keep good track of your appointments as we do have late cancel/no show fees.
Billing: If for any reason you are unable to pay at the time of service, an invoice will be mailed to the mailing address you provided. All invoices are on net 15. If we do not receive your payment within 15 days of the due date, please be advised that we may charge you for the full fee for your treatment/service (you may ask for a copy of our most current Fee Schedule) and/or a 3% interest charge per month on all other unpaid items (herbs, supplements, custom herbs, class/event registrations, etc).