Policies, Privacy and More

I understand that I am responsible for giving my therapist more than a 24 hour notice, should I need to cancel or reschedule my appointment. I acknowledge that the exception to this, which is emergencies, my therapist is subject to decision on whether my reasoning is a true emergency. In the case of a non-emergency cancellation that is less than 24 hours before my appointment, I understand that I am responsible for paying a cancellation fee in the form of half of my appointment costs. I understand that I may be allowed to reschedule my appointment instead, given that I have shown intent to follow through with my appointment. I understand that while I am not obligated to give sensitive information to my therapist that may have caused a need to reschedule or cancel, lying to my therapist may result in other consequences such as cancellation fees or termination of the ability to book in the future.

I understand that I am responsible for arriving 10 minutes before my appointment to ensure time to prepare for my appointment. I acknowledge that treatments are scheduled at a specific time and being late may result in the time of my appointment being cut short. I understand that extensions of time may be given by the therapist should their wishes and time allow, but that it is not obligation or requirement on their part. I understand that I am responsible for giving my therapist advanced notice of my late arrival to receive the possibility of my full treatment time. I acknowledge that I am still responsible for paying for my full appointment in the case of late arrival or time being cut short.

I understand that in the case I cannot be present for my appointment, I will give my therapist notice as soon as possible. In the event that I do not show for my appointment and I have not given a notice, I may be subject to paying for my appointment in full.

I understand that I am responsible for booking with my therapist in advance, and although booking for the same is allowed if there is available time, I am responsible for paying a $10 Same Day Booking Fee.

I am aware that my Licensed Massage Therapist is held to the standard of the state regulation board and cannot practice outside of their scope of practice. Massage Therapy can be defined as physical and manual manipulation of the body with the intent of positively affecting the muscular structures. I understand my therapist cannot and will not practice outside of this scope without proper certification or education. I acknowledge that my Licensed Massage Therapist cannot diagnose or prescribe for medical conditions. I understand that the most my therapist can do is give opinions, and may refer to another licensed medical professional. In the case that my therapist deems my condition or possible condition to be a potential contraindication to massage, I may be required to have a written doctor's approval for treatment or refused services. I understand that massage is not a replacement or alternative to appropriate medical attention.

I understand that I as the client am not obligated to be in an environment that is uncomfortable for my boundaries. I am not required to remove any clothing, and I acknowledge that it is only encouraged for betterment of my treatment and it's results. I understand that I reserve the right to stop the treatment at any given time during my treatment as well as communicate any discomforts or needs that I have. I am aware that my bodily privacy is important to my therapist and therefor I will be modestly draped for the duration of the treatment, will only the area being worked on will be exposed. Areas that I wish to stay undraped for personal reasons, provided that doing so is appropriate, may be allowed such as the back or the feet. However this will be at my discretion and not solely my therapist's.

I am aware that my treatments and all medical information that I have shared with my therapist will be treated as confidential. My therapist will not talk about any of this information outside of the massage room or to another person without my expressed consent or my bringing up the topic outside of this environment or with others. I understand that my medical information may be shared with other healthcare providers that are involved in my treatment or healthcare, given my consent. I understand that topics and conversation during my treatment will be guided by my own choice.

I understand that acting or speaking inappropriately can result in termination of my treatment any time with the obligation to pay for my treatment in full. I understand that in this case, I may not be allowed to reschedule with my therapist among other consequences. I understand that inappropriate behaviors are defined as but not limited to: violent actions or vulgar language, sexual actions/language/insinuations/suggestions, nudity outside of the set boundaries, hateful speech, discrimination and so on. I acknowledge that the realm of what is defined as inappropriate will be set by the therapist and will be given warning at first signs or that immediate action may be taken.

I understand that I am responsible for communicating all of my medical conditions to my therapist, updating them on new conditions that I may be aware of, as well as providing written approval from any healthcare providers my therapist deems necessary.

I understand and agree to the terms, policies, and agreements set by Enso Embrace. I understand that by signing my name I am agreeing to abide by such terms, policies and fees or are subject to the consequences of them. I am aware of the rights and boundaries that I hold as well as the rights and boundaries of my therapist.