HELP US SERVE YOU BETTER!
The Client Satisfaction Measurement (CSM) tracks the costumer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option do not answer this.
Client Type:
Citizen
Business
Government ( Employee or another agency)
Date:
-
Month
-
Day
Year
Date
Sex:
Male
Female
Age:
Please Select
15
16
17
18
19
20
21
22
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24
25
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27
28
29
30
31
32
33
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63
64
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66
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68
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79
80
Region of Residence
Please Select
I-ILOCOS REGION
II- CAGAYAN VALLEY
III-CENTRAL LUZON
IV-CALABARZON
MIMAROPA
V-BICOL REGION
VI-WESTERN VISAYAS
VII-CENTRAL VISAYAS
VIII-EASTERN VISAYAS
IX-ZAMBOANGA PENINSULA
X-NORTHERN MINDANAO
XI-DAVAO REGION
XII-SOCCSKSARGEN
XIII-CARAGA
NCR
CAR
BARMM
SERVICE AVAILED:
ENROLMENT
ISSUANCE OF CERTIFICATIONS AND DOCUMENTS
PROCESSING OF DOCUMENTS FOR PERSONNEL SERVICES
SUBMISSION OF EMPLOYMENT APPLICATION FOR TEACHER I POSITION AND OTHER PERTINENT DOCUMENTS
TEACHERS' AVAILMENT OF SCHOOL FACILITIES/EQUIPMENT AND REQUEST FOR SUPPLIES
BORROWING OF SCHOOL FACILITIES BY INDIVIDUALS OR OTHER AGENCIES
PROCESSING OF SERVICE COMPLAINTS
INSTRUCTIONS: Click the button to your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.
CC 1 Which of the following best describes your awareness of a CC?
1. I know what a CC is and I saw this office's CC.
2. I know what a CC is and but I did NOT see this office's CC.
3. I learned of the CC only when I saw this office's CC.
4. I do not know what a CC is and I did not see one of this office. (Answer 'N/A' on CC2 and CC3)
CC 2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was...?
1. Easy to see
2. Somewhat easy to see
3. Difficult to see
4. Not visible at all
5. N/A
CC3 If aware of CC(answered codes 1-3 in CC1), how much did the CC help you in your transaction?
1. Helped very much
2. Somewhat helped
3. Did not help
4. N/A
INSTRUCTIONS:
For SQD 0-*, please select on the column that best correspond to your answer.
Instruction: For SQD0-8,please click the button in a given column that best corresponds to your answer.
Rows
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
N/A
Not Applicable
SQD0. I am satisfied with the service that i availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirements and steps based on the information provided.
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction.
SQD6. I feel the office was fair to everyone, or "walang palakasan", during my transaction.
SQD7. I was treated courtesy by the staff, and (If asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (If denied) denial of request was sufficiently explained to me.
Suggestions on how we can further improve our services(optional):
Email address (optional):
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