1. By agreeing to the terms, I am fully aware that I am being provided with services by a trained and certified coach/practitioner.
2. I agree to have my name and email address or contact information be recorded in a log sheet for credentialing purposes. However, I understand that all interactions, including the content of my sessions, progress as well as any notes taken are kept confidential.
3. I am also aware of the exceptions to confidentiality. Disclosure of information pertaining to my sessions to a third party is deemed necessary in the following circumstances:
Duty to Warn and Protect
Where I disclose a plan or threat to harm myself and/or others, my practitioner will attempt to notify my family, the possible victim and/or the legal authorities.
Abuse of Children and Vulnerable Adults
If I disclose, or it is suspected, that there is abuse or harmful neglect of children or vulnerable adults (the elderly, disabled/incompetent), my coach/practitioner must report this information to the appropriate state agency and/or legal authorities.
Consultation with third parties
There may be times when my coach/practitioner would consult with her mentor or supervisor to provide me with the best possible care. I understand that no identifiable information will be used to discuss the case.
4. I am aware that any healing, therapy or coaching services is not a substitute for medical diagnosis and treatment, or psychological diagnosis. I understand that no diagnosis of conditions, prescription or performance of medical treatment is being made.
5. I am aware that my coach/practitioner intends to provide a safe and non-judgemental experience. However, in the event of dissatisfaction, I agree not to ask for a refund on the services already rendered. I undertake to raise my issues so that she can make course adjustments, where necessary.
Any termination must be made in writing by either party with an advance 3-day notice, should a situation of improper conduct or disruptive behavior arise. In cases of dissatisfaction, I understand that my practitioner has the discretion to refund up to 40% less charges of the advance amount paid for hours that are not yet rendered.
6. Where I need to reschedule a session, I agree to give advance notice of at least 48 hours prior to the arranged time. Please send a whatsapp message to (65) 96800886 for any urgent changes. Otherwise, save for an emergency (such as a personal or family accident, hospitalisation stay, or needing to attend to legal matters) where there are valid reasons provided, the session will be forfeited.
7. Where I have bought a package, I understand that the sessions are valid for a 12-month period upon confirmation via payment. It is also my responsibility to arrange for the sessions with my practitioner.
8. Where I have bought a package, each session refers to 45-60 mins. While there is every intent to wrap up within the first hour, overruns sometimes happen. In the event of an overrun that goes beyond the first hour and for more than 30 mins, the next hour will be charged.
9. In cases of legal dispute, Singapore's governing laws and jurisdiction are to be applied.