Complete the form below to submit your repair request. We always aim to complete repairs as quickly as possible, but delays can occur during busy periods.
EMERGENCY REPAIRS: If your repair is an EMERGENCY such as an electrical fault, major leak or safety issue please do not use this form and instead call us on 0114 2669700 for an immediate response.
Though we always aim to respond to repair requests asap, please read and acknowledge the Sheffield Council response time guidelines below:
Category - A (emergency) - Within 24 Hours All repairs endangering the safety, health or security of the residents or the structure of the building e.g. gas leaks, major electrical faults, blocked WCs, major water leaks, repairs of insecure doors or windows.
Category - B (urgent) - Within 48 HoursComplete breakdown of heating/hot water systems and serious lighting faults.
Category – C - Within 7 Working DaysAll other urgent repairs affecting the structure and services but not regarded to be prejudicial to the safety, health or security of the residents or the structure of the building, e.g. direct water penetration, refrigerator breakdowns and major cooker faults.
Category – D - Within 3 WeeksAll other repairs reported but which do not affect the safety, health or security of the residents or the structure of the building and are services, which do not prevent reasonable occupation of the accommodation. Examples are plasterwork and minor furniture repairs.