All in One Tech Support Request Form

Tech Support Request Form
Type of Request
Account Rep Email
Please type the sales rep email (will receive a copy of the form)
Implementation Rep Email
Type the business representative email (will receive a copy of the form)
Authorized Organization User / Admin

First NameLast Name
Authorized Organization User Email
example@example.com
Has Second Admin?
Authorized Organization User / Admin II

First NameLast Name
Authorized Organization User Email II
example@example.com
Accounts Payable Name
Michael Scott
Accounts Payable Contact
example@example.com
Is The User Above Already On The Platform?
Name of the Organization/District
This will be the name of the organization on STEAM On Demand & should match the organization/district name in Salesforce
Name of the School
This should match the school name in Salesforce
Organization or School Website Link
URL only
Salesforce Opportunity Link
Add a direct link to the opportunity. This is important for implementation.
Membership Type
Subscription Tier
Subscription Type(s)
Subscription Start Date (Date of Access)

MonthDayYear
Date
Subscription End Date (End of Subscription - Req for Annual)

MonthDayYear
Date
Total Number of User Accounts (Including Admin)
Used to help prepare for training
Number of Teachers at Organization
Number of students the account has, regardless of how many are using the platform. Can be used for renewals and sales
Anticipated Number of Students
Number of students the account is planning to use the platform for
Price Quoted
Specify the price amount above
Payment Method

Other
Purchasing Kits?
Kit Mailing Address

Street Address

Street Address Line 2

CityState

Zip Code
Customer Additional Details & Requests
Add information on customized sales packages, customer requests, any details helpful for implementation & ongoing support
Name

First NameLast Name
Email
example@example.com
Nature of Request

Other (Please specify):
Urgency
Desired Completion Date

MonthDayYear
Date
Hour MinutesAM/PM Option
Topic
Sub Topic (SOD)
Target Page
Choose one of the pages to automatically fill the URL field below
URL
This is the link to the landing page or targeted page (eg: https://steamondemand.org/pricing)
Campaign Name
This is the name of the campaign (eg: Campaign-48) P.S. use dashes instead of spaces (no colons, semicolons, periods, &, $, % or any other special characters)
Subject
This is the subject line (eg: ) P.S. use dashes instead of spaces (no colons, semicolons, periods, &, $, % or any other special characters)
Result
Copy the text above to use in your embed
Subject
Please describe the request briefly here
Description
Please provide a detailed description of your request or the issue you're facing. Include any relevant context, error messages, and steps taken so far. For subscriptions please include the users email or school email domain. For any Nolej related-content, be sure to be really specific with the feedback and share related links. Submit a ticket for each lesson if you have feedback on multiple lessons.
Attachment

If applicable, please attach any relevant files or screenshots related to your request.
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