The HEROES program is pleased to meet the needs of struggling students to ensure their retention on campus. Resource Center items are made possible by grant-funding and donations, and are subject to availability. Some items require additional approval, are subject to limitations, and/or require a Loan Agreement. If you would like to work with the HEROES liaison on the needs of your unique situation, please email heroes@siu.edu.
Please read and sign before you begin your request:
HEROES Requested Items Policy:
- Submit a Requested Items Form for approval from the HEROES Review Team.
- Up to 20 items may be requested per Request Items Form.
- One Requested Items Form may be submitted every 60 days.
- Expect an email within two business days regarding approved items and a link to schedule an appointment.
- Appointments may be scheduled no sooner than two business days after approval.
- Appointments must be cancelled or rescheduled at least one business day prior to the appointment.
- Lack of adherence to the Requested Items Form and Scheduling Policy may result in denial of the Requested Items Form. A new form may be submitted after 30 days.
HEROES Store Policy
- The HEROES Store, located in the Student Center basement, is by appointment only.
- Students must schedule an appointment no sooner than two business days after approval of their Requested Items Form.
- Appointments must be cancelled or rescheduled at least one business day prior to the appointment.
- Arrivals more than 5 minutes late may be asked to reschedule.
- No-shows may result in denial of the Requested Items Form. A new form may be submitted after 30 days.
- Students must check-in with their SIU ID prior to picking up or selecting approved items.
- No more than two people will be allowed in the store at a time, accompanied by a staff person.
- The Student Code of Conduct applies within the HEROES Headquarters.
- Items are subject to availability and may not be exchanged or substituted. Certain items require additional approval from the HEROES Review Team, are subject to limitations, or require a Loan Agreement.
- Lack of adherence to HEROES Store Policies may result in denial of future Requested Items Forms.