BlueFire Pools, LLC Terms of Service Agreement:
Scheduling:
BlueFire Pools and its technicians schedule specific areas on specific days to increase route efficiency but is subject to change. We work from 7am-6pm and do not have time slots because of the type of service we provide. We ask that your pool/spa be accessible during these times on your scheduled day. We will do our best to make it on your scheduled day, however sometimes things happen out of our control, so we ask that you be flexible with us.
Cancellations:
If an appointment needs to be cancelled or skipped, either by BlueFire Pools or by you the client, credits or refunds will not be issued considering that the following week we will need to remove double the debris and cleaning. However, if we can reschedule, we will move you to the next available day. If we are unable to reschedule, we will service the pool/spa on your next service day the following week. Bluefire Pools will notify you the client via email if your service day needs to be cancelled, skipped or be moved to another day.
Locked Gates:
If a technician arrives at your home during business hours on your scheduled day and your gate is locked, we will try to contact you by phone to resolve the issue. If we are unable to reach you, we will not issue a refund for the missed service day in order to compensate our technicians for time and fuel.
Yard Conditions:
We ask that when mowing the pool area that grass and debris not be blown into the pool/spa. This can cause skimmer baskets to fill quickly which can affect the circulation of the pool/spa. Also, this can cause staining at the bottom of the pool/spa. For the safety of our technicians, we ask that you keep the equipment area free of spiders, bees and tall grass which can hide snakes.
Aggressive Dogs:
While we love seeing and playing with your dog friends, if you know your dog has fear or territory-based anxiety, we ask that your dogs are put inside for the safety of our technicians. If your dog needs to be put inside in order for us to do our job on your scheduled service day and the dogs are still out when we get there, there will be no refund or credit in order to compensate our technicians fuel and time.
Our promise to you is that your pet's safety is our top priority! We are trained to ensure that your gate is closed when we leave your property, however if we have trouble getting it to close or latch, we will let you know via a phone call or email.
Weather Conditions:
If it is pouring rain, lightning or icy we will not be servicing your pool/spa and will contact you via email or attempt to come another day. We will not refund or credit for bad weather days.
Waste disposal:
We are a full-service company meaning that all debris leaves the property when we do. We personally properly dispose of it, so you do not have to worry about it.
Holidays:
BlueFire Pools and its technicians do not work on some holidays, if your service day falls on a holiday, we will reach out to you via email and put you on the soonest available day that week. We will not refund or credit for the holiday.
Service Charges:
All new clients will receive your first invoice within 3 days of the first service day. You will be given 7 days to pay this invoice in full. Your service will then be due on the same day (day of first service) every month. Any service charge invoices past due will be subject to a $10.00 late charge that will incur after 10 days.
As we all know, prices of chemicals and equipment are subject to change at a moment's notice. BlueFire Pools strives to keep service charges the same, however there are situations that are out of our control. If for any reason service charges need to increase, you will be given 30 days (about 4 and a half weeks) notice of the increase via email. All Invoices for service charges will be sent via email every month within 10 days of your due date. Any service charge invoices past due will be subject to a $10.00 late charge that will incur after 10 days.
All payments submitted by mail must be sent to our store:
108 S Catherine St, Terrell, Tx 75160
Winter Services:
For BlueFire Pools, winter months are considered months when the air temperature is consistently 70 degrees or below. If you, the client, want your pool/spa serviced bi-weekly (every 2 weeks), we would need 30-days notice of this change in writing. However, your monthly service fee will remain the same. We will not offer any refund or credit for the weeks that are skipped.
Once air temperatures rise above 70 degrees, weekly services will resume automatically.
Canceling of Services:
This agreement, between BlueFire Pools and the above-named client, will begin on the date signed and will continue until either party chooses to terminate services. This agreement is not a contract, the client can change or cancel services at any time. If you decide to cancel services with BlueFire Pools, we ask that you give us 30-days notice in writing. We will not refund or credit any unused services at any time.
Between Service Days:
For BlueFire Pools to offer the services you expect, we ask that you, the client, also do your part in maintaining a healthy pool/spa.
In between service days we ask that the client:
1. Check skimmer basket (full baskets can cause pour circulation and can damage your equipment)
2. Check skimmer baskets for any live animals (frogs, gophers, snakes, spiders, birds, rats, mice, etc.)
3. Monitor pool water levels (low water levels can cause equipment to run without water which can cause serious and costly repairs)
4. Monitor pool/spa equipment for any leaks or malfunctions that may need to be addressed in order to avoid further damage or costly repairs. We ask that you notify us immediately
5. If the pool has been used obsessively (more than 10 people at one time) we ask that you shock the pool/spa after everyone has vacated the pool/spa. Overuse can cause chemicals to be depleted and gives algae a chance to start growing in the pool/spa. If you are unsure of how to shock your pool/spa, give BlueFire Pools a call (469-474-7008) and we can walk you through it. BlueFire Pools is located at 108 S Catherine St, Terrell if you need pool/spa chemicals to have on hand (typically you would only need shock/chlorine and 3" chlorine tablets). We offer a 10% discount to all of our service customers when purchasing chemicals in store. If you are unable to come into the store, give us a call or email with a list of what you need and we can send it out with your technician. We will send out an invoice via email that we ask is paid same day.
6. When air tempatures are below 80 degrees, we ask that pumps are ran a minimum of 8 hours. Air tempatures above 80 degrees, pumps need to run a minimum of 10 hours. Proper circulation helps in reducing algae to form and insures chemicals are distributed threw out the pool/spa properly.
7. If you are planning to go on vacation, let us know how long you will be gone and who we need to contact in case of an emergency.
Repairs:
When repairs are needed to your pool/spa, notify us either by phone or email so that we can open a service call order. A technician will come to assess the problem and make a list of parts or equipment needed for the repair at no charge to you. BlueFire Pools will then contact you via email with a quote that will list equipment or parts needed with pricing. When you receive this quote, we ask that you read over it carefully. You will be given the option to approve the quote or reject the quote in the email. You will be asked to sign the quote for our records.
If repairs or parts exceed $1000.00, we will ask that a 25% deposit be paid before any equipment or parts are ordered for your pool. Once repairs are finished, you will receive a final bill minus your deposit within 3 days of completion. You will then have 7 days to pay the invoice in full. Any invoices past due will be subject to a $15.00 late charge that will incur every 30 days until paid in full.
We look forward to taking care of your pool/spa. If at any time you have questions, feel free to contact us either by phone (469-474-7008) or by email (bluefirepools@gmail.com).