Spinnacle Power Fault Reporting

System Fault Report Form

To be completed for reporting of a system fault
Fault Descriptor*
Short describing name for the fault being reported
The system has an active Maintenance & Support SLA with Spinnacle Power*

YESNO
Date and Time when fault occurred or condition was present*

DayMonthYear
Date
Time Minutes
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Details of person completing this form
Name of person completing this form*

First NameSurname
Phone number of person completing this form*
Please enter a valid phone number.
Select the most appropriate options from the below*

I am also the system ownerI am NOT the owner of the systemI have the most knowledge of the faultSomeone else has better knowledge of the fault
Details of system owner
Name of system owner *

First NameLast Name
Phone number of system owner *
Please enter a valid phone number.
Email of system owner
example@example.com
Person with most knowledge of the fault details
Name of person with most knowledge of fault details*

First NameSurname
Phone number of person with most knowledge of fault details*
Please enter a valid phone number.
Information on fault condition
Provide detailed description of fault condition*
Current status of fault condition*

Fault condition is still presentFault condition is intermittentFault condition has clearedOther
Elaborate if "Other" selected in previous
Indicate fault criticality*

LEVEL 1LEVEL 2LEVEL 3LEVEL4
Level of Fault Definitions:
- LEVEL 1 FAULT:
  - Direct risks to human safety or environmental threats such as electrical fires, equipment overheating, toxic fumes, exposed live wires, etc.
  - Total system shutdowns where the alternative power supply is unavailable and corrective ‘self-help’ steps have failed.
  - Conditions likely to cause irreversible equipment damage if unattended and where system bypass isn’t an option.
- LEVEL 2 FAULT:
  - System shutdowns that allow for bypass to restore power but with persistent underlying issues.
  - Conditions likely to cause equipment damage if unattended, but temporary bypassing is possible.
- LEVEL 3 FAULT:
  - Compromised system efficiency resulting in increased grid usage or frequent generator activations.
- LEVEL 4 FAULT:
  - Issues including software/firmware updates, minor monitoring or control faults, and other non-immediate concerns potentially affecting long-term system operation.
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Forwarding mail to Admin @ Spinnacle Power
example@example.com
Should be Empty:

System Fault Report Form

Details of person completing this form

Details of system owner

Person with most knowledge of the fault details

Information on fault condition