CDBG Support Ticket Form

TxCDBG Support Ticket Form

Select the option that most closely describes your situation and answer the associated questions for assistance.
Select the type of assistance you need:

Individual Registration - I do not have a individual TDAGO! account and I need assistance setting one upOrganization Registration - My Organization does not have a TDAGO! account and I need assistance setting one upI can't login to TDAGO! - I have a TDAGO! account, but I am currently locked outDocument Access - I need access to a Document that I am not currently associated withDocument Functionality - I have access to a Document, but I need assistance with an error or similar issuePerformance Report and/or Document Creation - I need assistance creating a new or additional Performance Report/Document

Organization Registration Request
Your Full Name*

First NameLast Name
Your Title*
E.g., City Manage, City Secretary, etc.
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Organization Name*
E.g., County of Starr
Organization County
Organization Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
SAM UEI Number
Ener SAM UEI registration number
EIN Number
Ener SAM registration number

Performance Report and/or Document Creation
Your Full Name*

First NameLast Name
Your Title*
E.g., City Manage, City Secretary, etc.
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Organization Name*
E.g., County of Starr
Grant Agreement Number*
E.g., CDM21-0014
Current Status
See sample figure below
Please review the following resources:

TDA-GO Reference Materials (Main Resource Page)

How to Initiate a Grant Application in TDA-GO

How to Find a Grant Document in TDA-GO

How to add Users to a Grant Document

How to Submit an Application

How to Navigate the Blue Navigation Menu

How to View and Execute a Grant Agreement

Leadership transition - How to Update Mayor or Authorized Official (Prior to departure)

If questions/issues remain, please continue completion of this form.
Organization does not exist - are you the person who will be authorized to execute contractual agreements?

Yes, I have been/will be authorized by our local governing body to execute grant documents and contractual agreements.No, but I am assisting the person who will be. (If selecting this option, complete the following fields with THEIR information and include your contact info in the text box at the bottom.
AO Unable to login - please have individual complete the following steps:

1. Navigate to https://tda-go.intelligrants.com/

2. Click on "Login Assistance" (below submit button).

3. Enter email address associated with the existing account and username. An email will be sent to you with a temporary password.

NOTE: Be sure to highlight ONLY the alpha-numerical characters of the password provided, do not copy the spaces at the end of the temp password or it will not work.

4. Navigate back to the login page and attempt to login with username and password. The system will prompt you to update your password immediately upon login.

If you have coordinated with your organization's AO and they are still unable to login, please complete the rest of the form fields below.
AO User is able to login

Please coodinate with your organization's Authorized Official to create your TDA-GO user account and assign appropriate role permissions.
AO Email Address*
example@example.com
Organization Name*
Ex. City of Bandera, Caldwell County
Organization Type*
Your Role / Title*
Mayor, City Secretary, third-party administrator
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Document Name(s) (Including Agreement Number)*
Ex. CDV21-0000, CPC22-0000-ENV-01, etc.
Provide detail of current issue(s) experienced / what you are attempting to accomplish:*
Agreement Number
Data migration issue
Describe the type of Performance Report/Document needing creation.

TxCDBG Support Ticket Form