BIRTHDAY PARTY POLICY AGREEMENT:
Client agrees that any cancellations less than 7-days in advance will require payment in full. If more than 7-days notice is given, you will only forfeit the non-refundable deposit. If your child is sick and cannot attend the party, you may re-schedule for a later date. If you choose to cancel, payment in full is required.
Refunds will not be offered for any reason.
The arrival time is 30-minutes prior to the party start time. Additional setup time can be added for a fee of $50 per 30-minutes, subject to availability.
Rock Basic: The first 1 hour and 30 minutes of the party will be designated for play time.
Rockstar: the first 2 hours and 30 minutes will be designated for play time.
No food or drink is allowed in the play area at any time.
You are welcome to bring any type of outside food/drink you would like.
The play area closes the last 30-minutes of the party. Children will no longer have access to the play area. All party attendants are required to exit the gym, and proceed into the party room for food & cake.
The last 10-minutes of the party, Staff will begin packing up your things while you say goodbye to your guests. During this time, Children will not be allowed to go back to play.
The rental period ends at the party's scheduled end time. All guests are expected to vacate the presmises no later than 10-minutes from the party's end time. All food, decorations, etc. shall be packed up and all party guests are expected to vacate the premises no later than 10-minutes from the party's end time.
LATE FEE: Client will be charged a fee of $25 for every 10-minutes past the agreed upon end time.
ROCK BASIC PARTY PACKAGE:
2-hour party package. This package includes up to 16-Children. The birthday child is free. Each additional child will be a charge of $12 per child.
ROCKSTAR PARTY PACKAGE:
3-hour party package. This package includes up to 16-Children. The birthday child is free. Each additional child will be a charge of $12 per child.
PLAY AREA RULES:
No food or drink allowed in the play area at any time.
No shoes allowed in the play area at any time.
Socks are required for all adults and children.
Parent/Caregiver supervision is required at all times.
No adults allowed on any equipment.
Any child under the age of 12 years old will be counted towards the child count.
Children under 12 months old will not be counted towards the child count.
**Any party not following our rules of play (mentioned here, on the website, in the facility, and on your reservation booking) can be asked to end the party and leave at any time without a refund. ***