Rate: $15 per hour
Hours: 1:00 pm – 6:30 pm
Responsible for the overall functioning of the Front Desk operations, including handling memberships, answering phones, daily attendance through membership tracking software, directing visitors, volunteers, guests and general supervision. Must have proper phone etiquette, excellent customer service skills and possess the ability to multitask. Customer service is our primary focus while maintaining professional front desk environment.
KEY ROLES (ESSENTIAL JOB RESPONSIBILITIES)
§ Record daily attendance and fees through tracking software; this includes manual/scanning check in/out and enforcing that all Club members have their Club cards.
§ Reception of and registration of all new memberships.
§ Process and/or update all membership data and records.
§ Enter program logs in membership tracking software as requested.
§ Manage accounts receivable to include collection of payments and tracking outstanding debts.
§ Understanding of and ability to act accordingly to emergency response plan.
§ Answer the telephone, take messages and provide a good public image for all who call.
§ Greet all visitors to the Club and direct them accordingly. Ensure all qualified visitors have a visitor pass and keep the visitor log up to date.
§ Control the entrance to the building both inside and out.
§ Act as the information center for questions about the Club.
§ Professionally enforce Club rules and policies to members, parents and guests.
§ Maintain organization and cleanliness at the front desk.
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