$300 Data Recovery - Drop off & Mail-in Form

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Who is the owner of the device?*
Hard DriveSolid-State DriveFlash DriveSD CardMicro SD CardCF CardPhoneLaptop (without a removable storage device; e.g., M1 Mac, Surface, etc.)I don't knowOther
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Model:*
If you can't find your model number, write some unique number from the label or physically describe the device.
NoI don't knowYes
We offer two options for Drobo data recovery due to their proprietary RAID configuration:

Option 1 (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):

Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive and we’ll clone it to a new SATA drive that you provide or buy from us.
- If we can successfully clone 99.9-100% of the sectors, then our fee is due ($300; +$100 if the individual drive is over 2TB). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).
- If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.
- If we can’t recover any of the sectors (or less than 90%), there is no charge.
There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.

Option 2 (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):

You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives, because Drobo’s automatic repair/rebuild could end up making things worse.
- If we can get back data you want, the cost would be $300 x [the total number of drives in Drobo] (so if you have a 5 drive Drobo, the cost would be $1500; +$100 per drive if the hard drives are greater than 2TB).
- If we get back data you do not want, we charge $100 labor, per drive.
- If we can’t recover any data, there is no charge for our attempt.
Option 1: Just clone the bad driveOption 2: Recover entire Drobo unit/all drives
How many drives are in the RAID?
What kind of RAID do you have?
Enter device(s) serial number:*
If unsure, write some unique number from the drive's label, or write "?"
Don't Know/Other2.5 inch / Laptop or Portable External Drive3.5 inch / Desktop Computer Drive or Full Size External Drive
Don't Know/OtherSATAATA / IDEUSBSCSISASM.2mSATAPCIe
Windows / PCMacMac & PC (FAT32)LinuxI don't knowOther
Just USER files like Documents, Photos, Music, Videos, etc (most typical scenario for INTERNAL hard drives: no System files or Programs/Applications will be recovered)USER files and Programs/Applications (Programs/Applications will likely need to be reinstalled even if recovered - this option may add an extra day to the recovery process)All files on the hard drive (most typical scenario for EXTERNAL hard drives - this option may add 1-4 extra days to the recovery process for drives with operating systems installed)
List the most important file(s) or filetypes needing to be recovered:*
Describe previous data recovery attempts (if your drive went to another company first, provide the company's name and diagnosis, even if you declined their offer):
How was the data lost (i.e., drive dropped, deleted files, virus, randomly died, don't know)?*
I will buy a transfer drive from $300 Data Recovery (if my data can be recovered).I will provide a transfer drive.
Rules for providing your own Transfer Drive:

1) The drive must be EMPTY. Your Transfer Drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.

2) If your drive is defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), we will move your data to the smallest drive we have for sale.

3) The drive must be an external USB external drive or a bare SATA drive. We cannot move to PCIe/NVMe/M.2 devices.

4) The drive cannot be a NAS drive (with an ethernet connection) or a USB flash drive (unless the bad device is also a USB flash drive).

5) Drive must arrive in the same box as the bad drive (you cannot send in a Transfer Drive after we receive your bad drive). If you fail to include a Transfer Drive with your bad device, we will move your data to the smallest drive we have for sale. For "Drop Off" customers, you must provide the Transfer Drive when dropping off the bad device.

6) Drive should be equal or greater in size than bad drive (you could provide a smaller drive, but if it's not big enough to store all your data, we will move your data to the smallest drive we have for sale).

7) If you fail to include a Transfer Drive with your bad drive, you must buy one from us.

We do not need any USB cables (not for the Transfer Drive, or the "bad" drive). But, if your Transfer Drive uses an AC adapter (that is: you don't have a "portable" drive, powered from the USB cable), you must include this AC adapter. We don't need the AC adapter for your "bad" drive (if it used one).
I understand all above the rules for providing my own transfer drive.
$300 Data Recovery will delete any data currently on my transfer drive.I will purchase a drive from $300 Data Recovery if my drive is too small or defective/bad.
What is the make/model of the Transfer Drive you are providing?*
Which drive would you like to buy from us?*
How should we format your Transfer Drive?*
We only format Transfer Drives as NTFS or HFS+. While we can *recover* Linux and FAT32 partitions structure, we can't move to them.
My device is larger than 2TB ($100 fee, only due if recovery is successful)My device is larger than 8TB ($200 fee, only due if recovery is successful)My device is encrypted (e.g., FileVault, Bitlocker, SED encryption, Western Digital's Smartware; $100 extra, only due if recovery is successful)My device is a portable external hard drive with a USB port built directly into the PCB (these are mostly Western Digital My Passport drives; $100 extra, only due if recovery is successful)My hard drive's cover (not the external "enclosure") has been opened ($100 up-front/non-refundable, put towards a successful recovery). Note: this does not apply to flash devices/SSDs.My device is a RAID (RAIDs are charged PER drive in the RAID)I have a "Deleted Files" or "Format" recovery (including "missing" files and "corrupted" files recoveries); $300 charged up-front/non-refundable, +$100 for drives over 2TB, +$200 for drives over 8TBMy device is inside an "all-in-one" computer (e.g., iMac) or a difficult to open laptop, or I have a tablet/phone/laptop with an eMMC chip. We charge $75-$150 to remove the hard drive/SSD from an all-in-one computer; $75 to disassemble some laptops and devices with an eMMC chip (e.g., Microsoft Surface); up-front/non-refundable.
Priority Service - Get Your Data Back Fast!

Fast-track your data recovery with priority processing and expedited service.

What's Included:

🚀 Queue Priority
- Your recovery jumps to the front of our data recovery queues
- Work begins immediately after receiving $50 up-front Priority Service fee
⚡ Faster Processing
- Access to our newest 2x faster cloning machines
- Expedited donor drive purchasing using our in-stock inventory (normally takes 3-5 days for delivery)
📁 Immediate File Access
- Download up to 25GB of critical files as soon as they're recovered
☎️ Enhanced Communication
- We call you when we require your response to one of our emails (we only send an email and SMS without Priority Service).
Priority Service Pricing:
- $50 upfront (non-refundable, due upon device arrival)
- $150 completion fee (charged only if recovery is successful)
- Plus standard recovery rates
Priority Service Pricing for RAID Systems:
- $50 per device upfront (non-refundable)
- $150 per device completion fee (if successful)
- Plus standard recovery rates
Important Notes:
- No guaranteed turnaround time - Recovery speed depends on device condition, data amount, and complexity of damage
- Donor drive costs are additional when required
- $50 upfront payment link will be sent once your device arrives
Yes (I understand Priority Service cost $50 up-front + $150 if the recovery is successful, in addition to the normal data recovery fee).No, I'm not in a rush.

My Products

Priority Service Fee ($50 up-front/non-refundable; +$150 due if recovery successful, in addition to normal data recovery fee).

For RAIDs, all fees are "per drive" in the RAID.

$50.00

Cover Opened Fee ("cover" is the "lid" on the hard drive, not the enclosure). Note: this does not apply to flash/SSD devices.

For RAIDs, the cost is $100 per "open cover" drive.

$100.00

Deleted Files / "Format" Recovery: for devices *2TB AND SMALLER* (Non-refundable)

For RAIDs, the cost is "per drive."

$300.00

Deleted Files / "Format" Recovery: for devices *2TB-8TB* (Non-Refundable)

For RAIDs, the cost is "per drive."

$400.00

Deleted Files / "Format" Recovery: for hard drives *LARGER THAN 8TB* (Non-Refundable)

For RAIDs, the cost is "per drive."

$500.00

Total

$0.00

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Terms & Conditions
Our data recovery rates are $300, $400, or $500 per device, depending on its specifications. These rates are fixed and pre-determined. Our rates do not include charges for transfer drives, donor parts, or return shipping fees, which, if applicable, will be added to your final balance upon completion.

Once your device arrives to our office, we will confirm your data recovery rate via email, and immediately add your device to our queue.

If you would like a price quote BEFORE agreeing to our Terms & Conditions, submit our Chances Form.

If you agree to a rate of up to $500 per drive (excluding a transfer drive, donor parts, and return shipping, if applicable) and all our other TERMS & CONDITIONS, proceed with completing the form.
I HAVE READ AND AGREE TO ALL TERMS & CONDITIONS
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Priority Service - Get Your Data Back Fast!

Payment Methods

Terms & Conditions