Uncover the blind spots in your extension business

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I am confident I have a repeatable sales process that consistently converts extension clients I actually want to work with.* This field is required.
Yes, I've got my sales process down to a science!
Mostly, but people often ghost me after I tell them the price.
Somewhat, my "process" has a lot of moving pieces right now but I'm not sure how to pull them all together into something scalable.
Not at all, when it comes to sales, I'm pretty much winging it.
2
I have an extension application that helps me weed out clients that just aren’t for me.* This field is required.
Yes, I have an automated application process and I love coming to work every day because my clientele is full of clients in my ideal clients.
Mostly, I have a good application in place but my current process requires a lot of manual work on my end and I wish I could figure out a way to make it automated.
Somewhat, I have an application but potential clients just DM me instead.
Not at all, I don't have an application process in place right now.
3
I have an extension agreement in place for new clients.* This field is required.
Yes, I'm confident it's enforceable and it gives me peace of mind when accepting new clients.
Mostly, but it needs some finishing touches and I sometimes forget to have my clients sign it.
Somewhat, I have an agreement in place but I get nervous asking my clients to sign it.
Not at all, I don't have a new client agreement in place right now.
4
My clients are aware of my salon policies and I feel confident enforcing them when I need to.* This field is required.
Yes, my clients are aware of my policies and I have no problem enforcing them.
Mostly, I have policies in place but I sometimes hesitate to enforce them even when I know I should.
Somewhat, I have policies in place but I am not sure if my clients even know they exist.
Not at all, I don't have policies in place.
5
My consultations are awesome and I have great in-person communication with my clients, which results in very few client complaints or redos.* This field is required.
Yes, I can't remember the last time I had a stressful or unhappy client.
Mostly, but I still experience a stressful or unhappy client 1-2 times a quarter.
Somewhat, but I still experience a stressful or unhappy client 1-2 times a month.
Not at all, I get frequent complaints from clients but I'm not sure what I'm doing wrong.
6
I have an automated post-visit follow-up system that includes aftercare videos, eBooks, and check-ins.* This field is required.
Yes, my extension clients receive all of their aftercare info automatically without me having to remember to send it.
Mostly, I have aftercare information but I send it manually.
Somewhat, I give them an aftercare sheet at their appointment.
Not at all, I don't have any extension aftercare in place.
7
I have at least 5 client testimonials clearly visible on my website, and regularly ask my clients to leave me reviews on Google My Business or Yelp.* This field is required.
Yes, I have 5+ extension testimonials on my website and I have a system in place for asking for reviews.
Mostly, I have reviews on my website and occasionally ask for new reviews when I remember.
Somewhat, I have some old reviews on my website but I haven't tried to get any new ones in a while.
Not at all, I don't have any testimonials on my site and I'm really nervous to ask for them.
8
I am confident in my pricing strategy, which is based on my specific expenses, timing, and financial goals.* This field is required.
Yes, I'm very strategic about my pricing and know all the numbers to back it up.
Mostly, I'm confident I know my numbers but there are still a couple of services on my menu I need to restructure pricing for.
Somewhat, I think I know what I'm doing but sometimes the numbers still don't add up.
Not at all, I really don't know what I'm doing when it comes to pricing and just set my prices based on what feels right or what I see other successful stylists charging.
9
I am happy with how profitable my business is.* This field is required.
Yes, and my income keeps growing year over year!
Mostly, my business is profitable and growing, but I wish it was growing faster.
Somewhat, my business is profitable but it's been a while since I've seen any significant increase in my income.
Not at all, I'm not even sure if my business is profitable right now.
10
My service menu is clear and easy for my clients to understand.* This field is required.
Yes, I'm very happy with my service menu and my clients are, too!
Mostly, but I know there are things I could improve and streamline.
Somewhat, but I still get several questions about what my services include every month.
Not at all, I still barely understand my service menu.
11
I know how much each extension installation costs me in both time and product.* This field is required.
Yes!
Mostly, I know how much the extensions and product costs me and I don't usually run long, but I do often feel rushed and like I don't have time for any add-ons or upsells.
Somewhat, but I'm not up charging for the extension hair and my appointments run long often.
Not at all, I just mix what feels right, book the amount of time I think I'll need, and hope for the best.
12
I include an extension aftercare kit with all my new installs.* This field is required.
Yes!
Mostly, but I often wonder what I should include. I think it's time to elevate my kit.
Somewhat, but I gift it (don't charge) to my clients because they're already spending so much money.
Not at all, I don't have an extension aftercare kit.
13
I’m comfortable using technology to help me automate and streamline my business.* This field is required.
Yes, technology has helped me automate and streamline my business in ways I never even imagined were possible, and I'm confident my experience is on the cutting edge of the industry because of it!
Mostly, but I know there is more out there I should be doing.
Somewhat, I've bought a lot of tech but have only partially implemented it and it overwhelms me.
Not at all, I don't even know where to begin when it comes to technology.
14
Do you have a social media marketing strategy that helps position you as the go-to extension expert in your area?* This field is required.
Yes, I get new extension applications from my ideal clients every week.
Mostly, I post on social media but I don't really have a rhyme or a reason... I just try to post a few times a week.
Somewhat, I post irregularly because I don't get any engagement plus social media is a lot of work.
No, I'm too exhausted at the end of the day to even think about creating content.
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Your Name* This field is required.
First Name
Last Name
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Your Email* This field is required.Enter your email to view your results and solutions to any blind spots in your extension business
example@example.com
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