Product Quality/Defect Claim

We deeply regret to learn that you've encountered issues with your recent package from us. We understand that even the best beauty tools may occasionally encounter hiccups, but please know that we are fully dedicated to ensuring your complete satisfaction with our products and services!

At KIOKO NAIL SUPPLY, we take pride in providing high-quality gel products and supples to our valued customers. However, we acknowledge that there can be instances when things don't go as planned, and for that, we sincerely apologize.

Please consider this message as a friendly reminder that we are here to support you every step of the way. Your satisfaction is our top priority, and we are committed to making things right for you. To facilitate this process, we kindly ask you to take a few moments to fill out the form below.

Please note that all submitted forms will be shared with our suppliers to ensure ongoing product quality.

Name*

Email*

Order Number*

Date of Purchase*

Date Package Received*

Preferred Resolution*

Send Replacement(s)Refund (Store-Credit Only)Other (Please Specify in Comment Box)

External Condition*

No visible damage to the outer packaging.Package seals are intact and unbroken.No signs of crushing, tearing, or wetness on the box.

Internal Condition*

Contents are well-organized within the package.No items appear to be missing or displaced.Fragile items are adequately cushioned with protective materials.

Internal Condition*

Sturdy cardboard box used for shipping.Bubble wrap or foam padding used for added protection.Packing peanuts or air cushions to prevent shifting during transit.

Product Quality/Defect Claim

Customer Information

Shipment Condition

Product Information