Policies
Cancellation Policy
We do not offer refunds for any reason, but we can change your reservation time without an extra charge up to 72 hours before your picnic.
Late Arrivals
If you're running late, you must let us know. We will wait until you arrive to your picnic, but this will cut into your own picnic time.
Weather Conditions
All reservations are weather permitting. We understand the island's weather is unpredictable. If bad weather is expected, we can happily reschedule your picnic within 3 months of the original date.
We hold the right to cancel and ask you to reschedule your picnic based on our future availability if bad weather, such as lightning, thunder, strong winds and/or rain is expected, for your safety and ours.
Damages
If any items are damaged or missing, you will be subject to pay for the cost of item plus any additional fees.
Deposits
We require a 50% non-refundable security deposit at the time of booking. Booking date will not be reserved until deposit is received.
Payment Timing
All bookings, must be paid in full 72 hours before the picnic, failure to complete payment will result in the cancellation of your picnic without the option to reschedule.
Terms & Conditions
I agree to properly use all picnic items. Wine glasses will be used for drinking liquids only. Plates, as well as tableware, will be used for foods only. I understand if I break, scratch or stain any of the items provided by Pallet Picnix Luxe Events, I am financially responsible for the cost of cleaning and/or replacing the item and any additional fees.
Pallet Picnix Luxe Events will not be liable relating to injuries or illness that may occur during the event. I am voluntarily participating in this activity entirely at my own risk. I understand that injuries or outcomes may arise from my own or others negligence. I agree to voluntarily give up or waive any right that I otherwise must bring a legal action against Pallet Picnix Luxe Events for personal injury or property damage. In the event I should require medical care or treatment, I agree to be financially responsible for any costs inquired as a result of such treatment. I am aware and understand that I should carry my own health insurance.
On the day of your picnic, we will send you a drop pin location to the contact number you have provided.