NZ Exchange, Returns & Warranties Form

Exchange, Returns & Warranties Form
Thank You for Shopping at 99 Bikes NZ!

We want to ensure your experience with us is as smooth as possible. Below are key details regarding exchanges, refunds, and warranties:

Exchanges and Refunds
- Please ensure you can provide your invoice or order confirmation.
- Items must be unused, in their original condition, and include all original packaging.
- For our full returns and exchanges policy, visit: 99bikes.co.nz/pages/returns-exchanges.
Warranty Claims
- Submit warranty claims via form section below.
- We aim to respond to warranty inquiries within 24 hours (excluding public holidays).
- Average turnaround time for warranty claims is approximately 4-6 weeks.
For any further assistance, don't hesitate to reach out to our team at help@99bikes.co.nz
CONTACT DETAILS:

Please fill in the following information:
Name*
Order Number*
Date*

DayMonthYear
Date
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Email*
example@example.com
Phone Number*

Area CodePhone Number
Choose the appliable:*

Refund (Refunds can only be processed to the payment method used at the time of purchase)Exchange (If you choose to exchange for an item of higher value payment will be required for the difference)Warranty Assessment
EXCHANGE & RETURNS:

If you require an item to be exchanged or refunded, please fill out the section below.

For an item held for an exchange, please email help@99bikes.co.nz including the following:
- Your name, contact details and order number
- Details of the preferred replacement item/s (item name, colour and size).
If the item you require is out of stock, an online credit note or refund will be issued if a suitable alternative cannot be provided.

Applicable Products:

	Item Code	Item Name	Return Reason / Exchange Item
Item 1
Item 2
Item 3
Item 4
Item 5

Send your completed form and items to your nearest 99 Store:

https://www.99bikes.co.nz/pages/stores

*99 Bikes does not take any responsibility for returns lost in transit.
Which Store are you returning the product to:

TAKAPUNA: 57 Barrys Point Road Takapuna Auckland 0622GLEN INNES: 160 Apirana Avenue, Glen Innes, Auckland, 1072GLEN EDEN: 4099 Great North Road, Kelston, Auckland, 0602MOUNT ROSKILL: 8 Carr Road, Mt Roskill, Auckland, 1042MANUKAU: 40 Cavendish Drive Manukau Auckland 2104MOORHOUSE: 460a Moorhouse Avenue, Waltham, Christchurch 8011HORNBY: 6 Chappie Place Hornby Christchurch 8042NORTHWOOD: M3/1 Radcliffe Road, Belfast 8051
WARRANTY ASSESSMENT:

If you require an item to be assessed for warranty please fill out this section:
For any further assistance, don't hesitate to reach out to our team at help@99bikes.co.nz
Description of the problem (e.g., damaged item, missing parts, functional issues).
Date of receipt:
Condition of the packaging upon arrival (e.g., visibly damaged or intact):
Serial number (if applicable):
Attach photos or videos documenting the issue here (required where applicable):

Cancelof
Should be Empty:

Exchange, Returns & Warranties Form

CONTACT DETAILS:

EXCHANGE & RETURNS:

WARRANTY ASSESSMENT: