VITA Volunteer Pre-Season Survey
Thank you so much for donating your time and talent to volunteer with United Way of Tucson and Southern Arizona's VITA program. This past season, you and your fellow volunteers helped to return more than $3,500,000 in refunds to your community! As we begin another tax season, we would love to hear your feedback on the onboarding and training process. Please complete this survey to help us evaluate our VITA program and ensure we are providing the best possible experience for every volunteer. NOTE: You are NOT required to provide your name.
Name
First Name
Last Name
Have you volunteered with United Way of Tucson's VITA program before?
*
Yes
No
I volunteer with another VITA program
Prefer not to answer
This year, I signed up to volunteer with VITA...
*
Before October
October
November
December
After December
Prefer not to answer/don't remember.
Which role did you decide to complete training for?
*
Intake Specialist
Volunteer Interpreter
Tax Preparer
Quality Reviewer
Site Coordinator
Please rate how much you agree or disagree with each of these statements:
*
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
I understood the time commitment required to complete training prior to starting.
I knew which training and tests were required for my role.
I understood how to access training.
I knew about the Volunteer Timeline and Training Plans, available on VITA Links.
The Volunteer Timeline and/or Training Plan for my role helped me keep track of important deadlines, requirements, and links.
There was a training option (in-person, virtual, hybrid) that worked best for me.
I need more federal tax law training.
I need more TaxSlayer training.
I need more Arizona tax law training.
I completed training...
*
Online using UWTSA provided training (Thinkific) ONLY
In-person at United Way of Tucson or PCC Downtown ONLY
Hybrid (combination of the above)
Other
About online training...
*
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Online training adequately prepared me to complete my certification exams.
After completing online training, I feel confident that I am adequately prepared for my volunteer role.
Online training was engaging.
Online training was easy to understand.
The Thinkific platform was easy to use.
The videos I watched in online training were helpful.
The slide presentations and self-paced modules I read in online training were helpful.
The practical application of my learnings via completion of case studies and quiz questions in online training was helpful.
I would recommend online training to new volunteers.
About classroom training...
*
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Classroom training adequately prepared me to complete my certification exams.
After completing classroom training, I feel confident that I am adequately prepared for my volunteer role.
Classroom training was engaging.
Classroom training was easy to understand.
I would recommend classroom training to new volunteers.
IF APPLICABLE: I missed one or more sessions of classroom training and easily made up for missed sessions through online training (Thinkific).
What is the PRIMARY reason that you volunteer with VITA?
*
I volunteer because I enjoy doing taxes.
I volunteer because I enjoy helping people.
I volunteer to add relevant experience to my resume.
I volunteer because my employer expects/requires volunteer hours.
I volunteer for CE credits.
Prefer not to answer.
Other
Any final thoughts or comments?
Would you like us to send VITA program information to anyone? Please add their names and email addresses below.
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