Access Wireless Dealer Returns + FedEx Lost Procedure

Send Returns to: 

Attn: Access Wireless Dealer Returns 

146 E EMERSON AVE, Orange, CA 92865

Process Overview

• Supply a full list of IMEI and the shipping tracking number of your RMA/Returns package in the form below.
• Devices should be sealed and protected without any loose parts/phones in the shipment packaging. 
• Ensure packaging does not have any open space for product to move around, Fill with bubble wrap or paper etc.
• Cosmetically damaged devices received upon arrival of the shipment will not be received. 
  • If you receive a damaged device from Access upon receiving the shipment, supply a photo and IMEIs of the damaged shipment within 14 days of receiving your package.
• If returning an unopened/brand new device, please do not write on the device box in any way, we recommend you use a post it if needed.

 

FEDEX LOST INVENTORY PROCEDURE

    1. Bulk orders are shipped from the Access Warehouse to the field, email notification is sent to partner, and partner tracks packages.
    2. Partner notifies Sales team that package or  device(s) are missing from the shipment as soon as they are aware. Partner must provide the missing Invoice #, Tracking #,  and IMEI to their Access Account Manager.
  • Partner has 14 days from ship date to report a lost package or any missing devices that were not received to their Access Wireless Account Manager.
  • If reported after 14 days from ship date, the partner is financially liable for the missing shipment.

• When the devices age to day 60, the partner will be charged for the inventory in the event they are not found.