• Tenant Maintenance Request

    Every problem is unique and requires a unique solution. We ask for your patience for all maintenance and repair matters.
  • Format: (000) 000-0000.

  • If you are reporting on an issue for a second time, we kindly request that you reply to the previous email that was sent to you from Jotform. This will help streamline communication and improve the process.

  • Date Requested*
     - -
    2 digit month, 2 digit day, 4 digit year

  • HVAC

    Thank you for contacting us about your HVAC unit. In order to adequately prepare our HVAC service providers, we would like to troubleshoot this issue before a service visit.
  • Is this regarding your Ceiling Mounted Gas Unit (example photos to the right) or your Rooftop Unit?*
  • Image field 41

  • When initially activating the heating or air conditioning at the beginning of the season, it's important to allow 24-48 hours for the units to fully engage, as they may require some time to reach their optimal performance level.

    If the units are still not working within 24 hours from the initial activation, please submit a maintenance request at that time to ensure timely resolution.

    If you would like to save your progress and return to it after trying these approaches, please press 'save' at the bottom of this page and a copy of your form will be sent to you by email to continue later.

  • Unfortunately, ceiling mounted gas units are the tenants’ responsibility. Please reach out to one of our preferred HVAC vendors directly to resolve. As a reminder, vendors not listed in our preferred vendor list are not permitted access to the rooftop, and as such, will require written authorization from our team to access the rooftop.

     

    Wellington Comfort Systems

    Lisa Ciccia - Service Associate

    lisa@wellington-plumbing-hvac.com

    (519) 821-4130 ext 104

    656 Imperial Road North, Guelph, ON N1H 7M3

     

    Carter Grant Mechanical Systems

    Ron Carter

    ron.cartergrant@gmail.com

    (519) 884-5800

    80 Rankin St Unit #3, Waterloo, ON N2V 1V9

     

    Bayview Sheet Metal Heating & Air Conditioning Inc

    Dan Rulton - Service Tech

    dan@bayviewsheetmetal.com

    (519) 452-3963

    5 Bayview Court, London, ON N5W 5W4

     

  • Below are questions our team has prepared to help adequately prepare our HVAC vendor for a service visit, if applicable. Before answering the questions below, We ask that you please:

    • try turning the thermostat off then on,
    • replace the thermostat batteries, and
    • wait 24-48 hours after initial activation before submitting a service request (if the unit is being turned on for the first time in the season, it may take 24-48 hours for the unit to fully engage).

    If you would like to save your progress and return to it after trying these approaches, please press 'save' at the bottom of this page and a copy of your form will be sent to you by email to continue later.

  • Unfortunately, we cannot proceed further until the following preliminary actions are taken. Please turn your thermostat off then on, and change the batteries, then adjust your answers to "Yes" once you have done so to proceed.

  • Please answer the questions below to help prepare our HVAC vendors for a service visit.

  • Are you contacting us about heating or cooling issues?*
  • Image field 147
  • (HVAC) If the event that a site visit is required, please indicate your next available date and time below.
     - -
    2 digit month, 2 digit day, 4 digit year

  • Thank you for your submission we will review with our HVAC contractor and reach out regarding next steps.

  • Roofing / Water Leaks

    Thank you for contacting us about your roofing issues. In order to adequately prepare our Roofing service providers, we would like to troubleshoot this issue before a service visit.

  • *For emergency leaks (high volume leaks that need to be dealt with immediately), please contact our team directly at team@mbid.ca or 519-767-0908

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • What is the frequency of the leak? (Please select all that apply)*
  • Image field 156
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Image field 167
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • (RWL) If the event that a site visit is required, please indicate your next available date and time below.
     - -
    2 digit month, 2 digit day, 4 digit year

  • Thank you for your submission we will review with our roofing contractor and reach out regarding next steps.

    Please note, our roofing contractor can only come out when there is an active leak to properly remedy the issue.

  • Landscaping/Snow Removal

    Thank you for contacting us about your landscaping and snow removal issues. In order to adequately prepare our service providers, we would like to gather more information on this issue before a service visit. IMPORTANT! - During heavy snowfall accumulation, parking spots are expected to be reduced, and tenants may need to clear snow around their unit until contractor arrives.
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Thank you for your submission we will review with our landscaping/snow removal contractor and reach out regarding next steps.

  • General Maintenance/Other

    Thank you for contacting us about your general maintenance or other issues. In order to adequately prepare our service providers, we would like to gather more information on this issue before a service visit.
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • (GMO) If the event that a site visit is required, please indicate your next available date and time below.
     - -
    2 digit month, 2 digit day, 4 digit year

  • Thank you for your submission we will review with our general contractor and reach out regarding next steps.

  •
  • Should be Empty: