Office Policy and Reservation Policy

These policies are in place to create & maintain an environment that is welcoming and relaxing to our clients, and an environment where our artists and service providers can focus to provide the best service.

· No children in the studio
· No guests are permitted in the treatment rooms       during active treatments
· All cell phones and electronic devices must be placed     on silent upon entering
· No phone conversations on speaker phone
· No phone calls (unless emergency) during tattooing or microneedling procedures

If your reservation must be cancelled or rescheduled due to non-compliance, a cancellation fee for your service will be charged to your account.

A 20% non-refundable and non-transferable deposit is required in order to reserve time for all new services. The deposit will be credited toward the service fee on the day of your reservation. If you are sent an invoice for any future reservation deposit, and that invoice remains unpaid after 24 hours, your reservation will be cancelled without notice. You may re-book online, or call our office for assistance.

Balance is due at the time of your reservation. All sales are final, no refunds will be given. We accept the following forms of payment: Cash, Money Order, or Debit/ Credit Cards. We do not accept American Express or personal checks. Please be advised that prices are subject to change without notice. Any reservations scheduled will always remain at that current price, unless cancelled. No matter the price change, we will continue to stay competitive and comparative with the local market, like we’ve always done. As always, we are committed to providing quality products and services to you and appreciate your business and continued support.

A touch-up reservation may be required 8-12 weeks after initial service date. The touch-up fee is NOT included in the cost of the initial visit. If you NO SHOW for your touch up, a $50 NO SHOW Fee will be due before being put back on the schedule. Cancellations and rescheduled touch-ups require 48 hours notice. A fee of $50 will be charged per area being touched-up at that reservation for schedule changes made within the 48 hour window.

We understand that unforeseen circumstances in the skin may arise that could force you to postpone or reschedule your procedure. If you have a skin issue that you think could affect your service, please call us immediately. Communication is key. We would rather know in advance and reschedule you to another day when you can receive the best quality result. Services will never be completed on skin that is in an unhealthy state or has open and healing lesions.

If you do not notify our office of any skin issues in advance and discuss with your service provider, a will forfeit your deposit, or be charged a cancellation fee.

2 Weeks prior to any skin or tattooing treatments DO NOT:
· Get a sunburn, or dark tan
· Receive any chemical peels, laser treatments, or other significant exfoliation procedures
· Any skin treatments from your dermatologist in the area to be treated

If you arrive to your scheduled reservation with a sunburn, recent chemical peel, laser treatment or any other optional skin care treatment that does not allow us to perform your pre-planned service, you may be charged a cancellation fee.

If you must receive an non-elective treatment from your dermatologist, you must notify us ASAP so we can change the curse or timeline of your treatment.

A 48 hour notice is required to cancel or reschedule ANY reservation. If you fail to make changes to your reservation prior to the 48 hour window, your deposit will be subject to forfeiture and A NEW DEPOSIT WILL BE REQUIRED IN ADVANCE TO RESCHEDULE. No exceptions. If you need to reschedule an already existing reservation with more than 48 hours notice, you can carry your deposit over to the new reservation. Clients who create a consistent history of canceling and/or rescheduling may be dismissed as a client.

If you are late to your reservation by 15 minutes or more, you will be required reschedule and you will forfeit your deposit, or be charged a no-show fee. We encourage you to arrive a few minutes early to fill out client paperwork. If you are one of our many clients who travels from other counties or states, and hit unexpected traffic or delays, we ask that you please keep open communication with us so we can make proper adjustments to the reservation time of clients arriving after you. Our scheduling is very structured. Our time, as well as our client's time, is very important. Sometimes a situation with the skin may arise that causes a reservation to run late. We kindly ask for your patience and understanding if this were to happen. We want to assure you that YOUR personal reservation time will never be shortened to make up for any service that may run late.

Any client that does NOT show up for a scheduled reservation will forfeit their deposit and be charged 50% of the full service fee to the credit card kept on file or prior to rescheduling any future reservations. Clients who do not show up for their reservation will be required to pay for any future reservations in full, in advance, plus the no-show fee. Any client scheduled for a consultation and does NOT show up will be required to pay a cancellation fee of $50 prior to rescheduling. No exceptions.