Warranty Claim Form

1. Photos of the mattress are mandatory for us to evaluate your claim. If you are unable to provide photos, we offer an in-person warranty inspection for $50. Please email us at MattressWarehouseInfo@gmail.com or call (269) 684-8275 to schedule an inspection.

2. If your product is NOT from one of the manufacturers listed below, Mattress Warehouse will file the claim on your behalf via this form. Please call the manufacturers who handle their own warranties directly:

Tempur-Pedic 1-800-821-6621

Therapedic 1-309-788-0401

Serta Adjustable Bases 1-888-550-3746

3. A mattress cannot be warrantied if it has not been kept clean, sanitary, unstained, unburned and free of insects. Any of these conditions will automatically cancel the manufacturer’s warranty. We will inspect the mattress upon warranty exchange to make sure the bed does not have stains and is in sanitary condition.

4. The law tag must be either on the product or in your possession.

5. Warranties do not cover: Floor Models, Scratch & Dent, Sold As Is, Normal Body Impressions, Fabric, Mattress Edge, Noises such as squeaks or personal comfort satisfaction such as back pain.

6. Our warranty department will be contacting you within 7 days of form submission. 

Measuring Instructions:

What you will need:

String, broom, or yardstick
Painter’s tape (only needed if string is used)
Measuring tape or ruler (any type of measuring tape can be used, but a stiff type such as steel measuring tape is preferable)

Step 1: Remove all bedding

Step 2: Avoid measurement mistakes
Smooth the top of the mattress with your fingers to eliminate any possible wrinkles in the fabric. A sheet of paper laid on the mattress where you are measuring can prevent mistakes. 

Step 3: Prepare to measure the dip
Lay string, broom, or yardstick across the width of the mattress so it reaches across the deepest part of the depression. If you used string, secure one end of the string to the edge of the mattress with a strip of painter’s tape then gently pull the string taut over the depression and secure it with tape onto the other side of the bed. This type of tape is best because it does not leave any residue on the fabric when removed.

Step 4: Measure the mattress dip
Now that you have either string, yardstick, or broom over the depression in the mattress, you are ready to measure the dip. If you are using a stiff measuring device such as a ruler or steel measuring tape, be careful to avoid placing too much pressure onto the mattress. This could cause the dip measurement to be deeper than it really is. The tip of your measuring device should rest gently on the surface of the mattress. Look for the area where the dip is at the lowest point then measure from this area up to the bottom of the string, broom, or yardstick. This tells you how deep the impression is on your mattress.

Step 5: Interpret the results
If the distance of the depression in your mattress exceeds 2 inches the mattress body impression is not within the advised body impression depth. If the impression does not exceed 1.5 inches there is no need for concern.

Photos to Include

Photo 1: A clear and full image of the whole product
This image should show the entire product in clear lighting without sheets or bedding.

Photo 2: A view of the affected area. This image should focus on the affected area that is believe to be defective. Use a broom handle/yardstick/string/ruler to help show the visible indentation or dip.

Photo 3: A clear image of your base, foundation, or frame that is supporting the mattress Are you using a metal frame, wooden side-rail bed, power base or platform base? Provide a photo of your frame or foundation and list any details about the foundation/frame in the description.

Photo 4: A clear image of your entire product law tag. The mattress/base law tag is usually located by the head or foot of the mattress/base on the underside. Other products usually have the tag on the outside of fabric covers, but could be on the inside of some zippered covers.