- The shop is accepting local PH 🇵🇭 orders only.
- The data collected will only be used for processing your order. Rest assured that the info you submit in this form are secured and will not be used for any other purposes.
- I DO NOT allow reselling of my work. Unauthorized reselling, modification, or reproduction of any products or any of my work is prohibited.
PAYMENT OPTIONS: GCash / Maya / BDO
⚠️ Your order will be processed within 48 hrs once your payment has been confirmed.
SHIPPING:
- Either LBC or J&T depending on the amount of items in an order. Orders with fewer, smaller items will likely use LBC's N-sakto pack for cheaper option.
- If there's an excess amount paid, you'll be notified regarding the refund of the excess shipping fee.
- Shipping schedule: Tuesdays, Fridays, Saturdays.
- Please expect your package to arrive within at least 1-3 days after their pick-up schedule. Delivery times may vary depending on the courier and your location.
RETURNS, EXCHANGES & REFUNDS:
- Strictly no returns/exchanges once your order has been processed and sent to the courier.
- In case of incomplete orders, you may request a refund of the missing item from your order. Please send your request to: zellene.shop@gmail.com.
CANCELLATIONS:
- You may cancel your order before it is packed and shipped.
- Orders can't be cancelled onced they are shipped.
👉 For other questions/concerns: Just send a DM on my Instagram (@zelleneguanlao) or send an email to zellene.shop@gmail.com.
PAGES IN THIS FORM:
- Important Reminders
- Product List
- Order Payment
- Customer Info & Shipping Details
After submission, an email will be sent to you that serves as your order confirmation and as proof of our transaction. Kindly wait for further updates regarding your order. Should there be processing delays, I'll let you know immediately.
© 2024 Zellene Guanlao