Terms and Conditions
Set out below are the terms on which The AL5 Aesthetics Ltd provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
All clients are required to provide contact details; including address, telephone and email in order to secure an appointment.
All clients will complete a medical history form at their first appointment. This is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without your written permission, and you will not receive unsolicited information from us.
When making an enquiry from the website, you will added to our database and opted-in to our mailing list, You may choose to remove yourself from our mailing list at any time by contacting us.
Consultations & deposits
Consultations are free of charge. If you do not attend your consultation without cancelling within the 48 hours cancellation policy, a £10 fee will be added to your account.
When booking in with you will be required to pay a £25 deposit to secure your appointment, this £25 will be deducted off your treatment price. If for any reason you are unfit or not suitable for the treatment, a refund can be made. If you do not attend or cancel your appointment within the 48-hour cancellation policy, you will lose your deposit.
Consultations are roughly 30 minutes long. When booking your appointment, it will be confirmed by either email or SMS. If you do not receive a confirmation text or email, please contact us as soon as possible.
Please arrive at the Clinic on time.
The cancellation policy is in place as a courtesy to both our practitioners and other clients.
CANCELLATIONS: For cancellations, please contact the Clinic within 48 hours prior to your appointment. If you do not cancel within the 48 hours, your deposit will be forfeited (if you have paid one) or a cancellation fee will be added to your account depending on your appointment. Some appointments are longer than others. Appointments and courses are usually paid before receiving treatment, if you do not cancel within the 48 hours or do not show up to your appointment, this will be deducted from your course or payment.
Course of treatments – any treatment (which is part of a course) cancelled within less than 48 hours’ notice will be deducted from your course total.
How can I rearrange my appointment?
To cancel or rearrange your appointment, please call/text the Clinic on 01582460868
Or you can send us an email at firstname.lastname@example.org We cannot accept cancellations by messaging us on social media.
Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation or treatment booking.
Purchases of any treatments or treatment courses are NON - REFUNDABLE in any circumstances, however can be transferred to alternative aesthetic treatments or a credit note
within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on
individual treatment price and will lose the benefit of the discounted course price.
Purchases of any products are non-refundable for hygiene reasons.
LATE ARRIVAL FOR APPOINTMENTS: Arriving late for your appointment will result in a reduction of your treatment time. We will only carry out the treatment within the booked time allocated. Late arrival might possibly result in your treatment having to be cancelled or rebooked, and may, at the Clinic’s reasonable discretion, also result in the loss of any deposit or deducted from your course.
NO SHOW FOR APPOINTMENTS: A £25 charge is applied for all no-show appointments. This will be added to your account.
OUR REFUND POLICY
Products: We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Unfortunately, opened products cannot be refunded unless damaged. If goods are damaged this must be reported to us within 48 hours of sale and can be exchanged in our Clinic.
Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.
All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.
Pricing is for guideline use only, as we put together bespoke combination treatments to suit individual requirements. Treatments may cost more or less than shown, based on client requirements. All prices will be confirmed to client before treatment starts.
Due to the nature or non-surgical and non-invasive treatments that we offer, we cannot guarantee results. Results will vary from person to person. Factors such as lifestyle, medical history and age can affect your results and the longevity of results. The results shown are from clients and are typical, however the results are not guaranteed.
We will always assess whether treatment is suitable for you, or likely to be successful before any treatment is carried out. If we deem the treatment unsuitable for you, we will inform you as to the reasons why, either face to face or in writing. You will only be liable for the cost of the initial consultation where this is applicable.
Refusal of Treatment
We have the unlimited right to refuse to provide treatment to any potential client. We specifically reserve the right to refuse to provide treatment to any potential client who provides information or medical evidence relating to a contra-indicatory condition.