Return Request Form

Reason*

Changed my mindReceived the wrong itemItem was damaged, lost or stolenOther

Did you purchase Route Shipping Protection?*

Yes, I didNo, I did not

Return Type*

Please choose which option you would like to request

Return Type*

Please choose which option you would like to request

Please file your claim directly through Route

If you insured your order with Route Protection at checkout, you should have received a confirmation email from Route with instructions to file a shipping issue.

You can also file a shipping issue on Route’s app or via Route directly. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

For more details on Route, please review the Route Protection page.

Note: If your item is damaged or defective outside of the normal 10 day Return window, we may still be able to look into the issue under our One-year Warranty.

Details / Notes:

Please add notes for which item(s) you are returning. You may also add notes for any additional information.

Supporting Image Upload

If applicable for damaged items, please upload a photo of the item’s condition.

Name*

First NameLast Name

Order Number*

Found in your Order confirmation/packing slip (ie. #R51-0123)

Email*

Please enter the email address used to place the order

Phone Number

Please enter your phone number.

Please verify that you are human and not a robot*

Please email customerservice@retro51.com or call 1-800-466-1951 with any additional questions.

Please file your claim directly through Route

Customer information