Please read these terms and conditions carefully before using the website and pet waste removal services operated by NWI Dog & Cat boarding
Terms and Conditions of Service:
NWI Dog & Cat boarding and its teammates guarantee the quality, reliability, and professionalism of our services. By accessing and using NWI Dog & Cat boarding service, you, the customer, accept and agree to be bound by the terms and provision of this agreement. In addition, when using any of our services, you shall be subject to any posted guidelines or conditions applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the outlined guidelines, please do not use this service. All below items are predicated based on the service area and subject to change at any time:
Access to Property:
By hiring NWI Dog & Cat boarding , you are granting NWI Dog & Cat boarding access to designated yard or kennel areas of your property during the designated service date. If our technician is not permitted on your property for any reason, this occurrence will be noted and customer may be charged for full price of service.
Technicians are not permitted, nor required to enter a customer’s home unless previously agreed upon with NWI Dog & Cat boarding owner.
Pricing:
NWI Dog & Cat boarding pricing is determined based on service area. In addition, pricing is subject to change at any time. However, all customers will be notified in advance of any such changes. Upon starting services, you accept this condition and will adjust payment accordingly if prices change at any point in time. By scheduling regular NWI Dog & Cat boarding service, you are authorizing us to invoice you via email and or process your card on the 2nd of each month if you call and set up automatic payments. First payment is always due within 3 days of initial service. Subsequent invoices are mailed out on the 25th of each month and are due by the 7th. All customers pay for the upcoming service month in advance by the 7th because we do not do any contracts. Following initial service, the customer is responsible for payment following each recurring service. If payment in full is not received on time, NWI Dog & Cat boarding reserves the right to pause services until payment in full and a $10.00 Late Fee has been received.
Refunds:
NWI Dog & Cat boarding rarely gives refunds since we don't do any contracts and earn your business one month at a time. However, if we do not uphold our end of the agreement, a prorated refund will be given within 10 business days.
Late Fee:
NWI Dog & Cat boarding charges a $10.00 Late Fee and is not responsible if you choose to mail a check and it is not in our possession on time due to post office or delivery courier negligence or challenges. NWI Dog & Cat boarding encourages all customers to pay via PayPal or to give us a call and set up autopay. Our autopay transactions occur on the 2nd of each month.
Service Options:
Service options are solely based on service area and services assigned by respective locations at a given time. Service schedule availability can sometimes change based on business needs and general workday scheduling. You, the customer, are responsible for notifying NWI Dog & Cat boarding of any changes in number of dogs or frequency of services. Customer is also responsible for notifying NWI Dog & Cat boarding of service cancellation and is required to do so 24 hours before service.
Holidays and Days Off:
NWI Dog & Cat boarding closes One Week every year for Vacation. And closes for a few holidays each year to invest time with family. To accommodate these few days off each year, your Monthly Rate is based on 48 weeks a year instead of 52 weeks.
Inclement weather:
In the event of inclement or extreme weather conditions, NWI Dog & Cat boarding reserves the right to delay or cancel services due to Safety precautions. During this time, customer will be notified of such an event and services will be rescheduled for the next scheduled service date or adjusted accordingly.
Aggressive Animals:
If our assigned NWI Dog & Cat boarding teammate is unable to access the designated yard area due to an aggressive animal presence, service on chosen day will be postponed or canceled. Service may be rescheduled for a later time, but customer will be charged a trip fee equaling up to the quoted cost of service.
Locked Property:
If the assigned NWI Dog & Cat boarding teammate is unable to access the designated yard due to a locked gate, and cannot otherwise access a customer’s property, service on chosen day will be postponed or canceled. Service may be rescheduled for a later time, but customer will be charged a trip fee equaling up to the quoted cost of service.
Governing Law:
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
Terms and Conditions of Changes:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least a day’s notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Terms and Conditions of Intellectual Property:
The Service and its original content, features and functionality are and will remain the exclusive property of NWI Dog & Cat boarding
Thank you for accepting our terms and conditions by trusting NWI Dog & Cat boarding with your pet waste removal and letting us earn your business one month at a time.