Customer Complaint Form

Customer Complaint Form
By filing this form, you submit an official complaint to OEXN Limited (hereinafter, "the Company") in relation to your account with the Company.

'Complaint' shall mean any statement of dissatisfaction addressed to the Company by a client relating to the provision of investment services.

This Complaint form can be submitted along with a copy of your identification document in the following ways:
- By filling and submitting this form
- By email to complaints@oexn.com
Complainant's Name*

First NameLast Name
Date of complaint*

DayMonthYear
Date
Complainant's Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Complainant's Phone Number*
Email*
example@example.com
Subject
Account Number*
Please enter your trading account number
Amount Disputed (if applicable, please enclose any evidence and/or relevant documentation to support your claims)
Date of Trades in question

DayMonthYear
Date
Description of complaint:*
Complaint Category*

Execution of orders (e.g. delay in execution, requotes, slippage, erroneous trades etc.)Investment advice (e.g. unsuitable advice)Quality or lack of information providedTerms of contract/fees/chargesGeneral admin/Customer services (including custody/safekeeping services)Unauthorised business being offered or carried outIssue in relation to withdrawal of fundsOther (if this choice is selected then a short and detailed description is expected)
Submit any relevant files

Please submit any accompanying documentation (screenshots, trade charts etc.)
Cancelof
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High Risk Investment Notice: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 50% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please consider our Risk Disclosure.

OEXN Limited is a company registered in Cyprus with registration number HE412340 and is authorised and regulated by the Cyprus Securities and Exchange Commission (licence no. 423/22).

Registered Address: 106 Gladstonos, Limassol, 3032, Cyprus

Business Address: 1 Kalymnou Office 602, Larnaca, 6037, Cyprus

Call us: +357 24242499

Privacy Policy Complaint Handling Procedure
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