Assessment and Fees:
- IMA evaluates and assesses devices/systems before providing answers or estimates.
- A standard assessment fee of $88.00 is applicable.
- For insurance claims, a fixed price quotation fee of $150.00 is offered.
- The fee must be paid before assessment, unless under warranty.
- All repairs include a 90-day parts and labor warranty from the repair completion date on the originally reported fault.
Repair Threshold:
- Repairs under $200 automatically proceed unless specified otherwise at booking.
- You can set a different repair threshold at booking.
Warranty:
- The balance of your manufacturer warranty still applies after repair (if applicable).
- If your unit is repplaced under warranty, then your warranty period is from the date of your original purchase, it does not reset.
- Warranty claims require valid proof of purchase.
Data Backup:
- User data may be lost during assessment; please back up critical data.
- No liability is accepted for lost data.
Costs and Estimates:
- All times and expenses are estimates based on supplier information.
- Charges apply for partial or complete repairs, regardless of the estimated outcome.
- Shipping expenses are not included unless stated, and prices include GST.
Return and Responsibility:
- IMA is not responsible for backorders, failed deliveries, or delays.
- Customers can arrange their own equipment return, and IMA is not responsible for packaging suitability.
- Additional packaging by IMA is at the customer's expense.
- Customers should consider insurance for equipment return.
Abandoned Goods:
- If goods are not collected within 90 days after repair/estimate notice, IMA may dispose of them without liability.
RMA Number:
- Each issued RMA number is valid for 14 days only.