Thank you for choosing Dreadlocks for Dingoes Your Local Lov’n Pet Place™ for your pets grooming needs. This form will be kept on file and is valid for all future appointments. We pride ourselves on providing you the best care for your four legged family member.
There are some policies Dreadlocks for Dingoes would like to inform you of, the owner, before grooming your pet: Sometimes grooming can expose or exacerbate a hidden pre-existing condition. Severely matted pets may have skin damage that is exposed when the coat is removed. Dreadlocks for Dingoes has years of experience removing this type of "pelt" and will do so with the utmost care; however, we cannot be responsible for any such damage including but not limited to abrasions, hematomas, or rashes that may result. Dreadlocks for Dingoes will always bring anything the groomer may find to the owner's attention. We may advise the owner to seek veterinary attention.
If your pet has any medical problems, Dreadlocks for Dingoes asks to be made aware of them(i.e. seizures, arthritis, collapsing trachea, etc.) so that the groomer may take whatever steps necessary to keep your pet comfortable. If your pet has any history of biting, Dreadlocks forDingoes requires notification of this. The possibility of biting will not affect whether Dreadlocks for Dingoes may try to groom your pet, but it can help prevent injury. If your pet has some behavior issues, Dreadlocks for Dingoes will be happy to do what we can to help work through them. On occasion, we may add a hard to handle / overly aggressive or a rehabilitation fee.
Aggressive Pets: Due to the risk involved to both the pet and the employees of Dreadlocks for Dingoes the cost of grooming aggressive pets will vary from situation to situation; however, costs start at $200 per hour. We do not base our decision of whether or not your pet is aggressive or hard to handle on grooming experiences at other establishments, only on how your pet behaves here. We have found that this atmosphere is very different from other places and pets tend to respond well in our care. Please keep in mind the cost for sedation at a vet will range from $200-$300 plus the cost of the groom. At Dreadlocks for Dingoes we do not sedate and our cost includes rehabilitation for your pet. We hope to change the way your pet responds to grooming, resulting in the removal of your pet from the "aggressive/hard to handle" status to the regular pricing ranges. At Dreadlocks for Dingoes we are extremely successful at accomplishing this with compassion and dedication. We hope you put your trust in us and we will continue to work with you and your pet unless we find it in the best interest of your pet to send him/her to a vet for sedated grooming. In the event of a bite that results in emergency medical care please understand that the cost of care and any subsequent medical fees are the responsibility of the pet owner.
Credit Card Storage: Dreadlocks for Dingoes will require an additional credit card submission form be filled out at the time of check in for each registered customer utilizing any services. The information is encrypted and will be stored securely in your client file. For your protection we do not retain the paper copies of these forms and will destroy them promptly. This credit card may be processed for purchases made on the phone, deposits for reservations or scheduled appointments, paying for services when someone other than the owner retrieves the dog, in the event of a medical emergency, or any other occasion that might require remote payment including failure to give timely notice of appointment cancellation and no shows.
Pick up: Unless prior arrangements have been made, we ask you please pick up your pet in a timely manner. Day care fees will apply at our regular half day (2-6 hours) and full day (6+hours) rate, as well as $l.00 per minute past the time of daycare closing (6:00 pm Monday -Friday, and 5:00 pm Saturday).
Cancellations / No Shows: They happen and we understand schedules sometimes change. If you must cancel, we ask that you give us 24hr notice to avoid the forfeiture of your $50 deposit, or a $50 cancellation fee in the event that a deposit was not collected for your appointment. If you fail to contact us and do not appear for your scheduled appointment it will result in an automatic charge to your credit card on file up to the full cost of the groom. There is an additional $37 fee for disputed transactions, and checks that are returned for insufficient funds.
Photography and Permission to Release: Owner grants Dreadlocks for Dingoes permission to use photo and/or video of owner’s dog for promotional purposes in print, media, television, Facebook or internet (DfD Web site) marketing.
Right to Refuse Services: Dreadlocks for Dingoes reserves the right to refuse services.
Amendments: Owner agrees to the terms of Dreadlocks for Dingoes policies as they may be amended from time to time.
Your signature below states you have read and agree with all policies and procedures Dreadlocks for Dingoes has explained above.