As your query relates to a digital Zizzi gift card, please contact the Zizzi customer service team directly by completing the contact form here https://gifts.zizzi.co.uk/shop/zizzi-egift
Alternatively, you can check your gift card balance by visiting https://zizzi.showmybalance.com/ for physical gift cards or https://gifts.zizzi.co.uk/balance for digital gift cards.